Corrina Akey Email & Phone Number

Merrimack, New Hampshire

Manchester, Nh

Contributor to the overall productivity and customer service levels of the NEM Direct Sales channel through sales operational support, product demonstration, self-service portal training, problem resolution, and providing a superior customer service experience. I also provide support and training for entire NEM CBO Team as Subject Matter Expert (SME) for ACSS, My Business Account portal, failed activations, and enhanced access requests for both private and public sector. ● Successfully onboard new customers through delivery of weekly virtual training programs.● Facilitate training to approximately 100 team members on system functions and processes of the B2B organization.● Create agenda and host periodic market-wide CBO calls as part of the CBO leadership team. ● Recognized by leadership for performance exceeding expectations and taking lead on numerous projects including but not limited to: process efficiencies, training, problem resolutions, etc.

Woburn, Ma

Contributed to sales results and customer retention of the New Hampshire B2B sales team through: billing account analysis and reporting, pre-sale operational support, sales prospecting, and onboarding new customers. Developed and coordinated customer training and support regarding wireless products and services. Held a "paper quota" for 100% of Team's At Risk.● Received “Spotlight on Success” Business Portal contest in September 2013 by nomination of my peers. ● Contributed to team win of regional contest, Foot Blitz in 2009, by partnering with Business Sales Reps to strategize customer acquisitions. Awarded lunch with Regional President.

Woburn, Ma

Supported Associate Director on all operational functions for five assigned B2B sales teams. Submitted and tracked expense reports, analyzed and distributed sales discrepancy reports, and managed all time reporting.

Nashua, Nh

Ensured all employees met the Compliance Department’s policies with customers and company procedures. Managed employee schedules, training, and vacations. Responsible for all inventory operations, auditing, reporting, cash management, marketing materials, and replacement parts. Managed in-store merchandising standards through development and distribution of store planograms designed to meet marketing and promotional objectives while maintaining the overall customer readiness standard.

Merrimack, Nh

Served as an employee benefits administrator for Cellular One employees at the Merrimack, NH call center. Performed corrections and updates on medical, dental, EAP, and life insurance benefits and enrollments. Employment was through their internal temporary agency.

Woburn, Ma

Managed/Lead projects submitted for Implementation support for Enterprise and Government customers. Reviewed new contracts and amendments to determine ability to support all terms and conditions and make recommendations as needed. Facilitate on-boarding / mainstreaming of Enterprise support. Consult with cross-functional work groups to leverage/drive implementation to completion. Developed project plans to ensure timely completion of the projects; identify appropriate resources needed; track project and testing progress, and provide status updates. Worked with cross functional teams; while providing insightful recommendations for process improvements and system enhancements.

Nashua, Nh

Provided operational and sales support to customer base in Level 1 Retail Store. Assisted with all marketing updates, sales promotions, inventory operations, loss prevention, and customer account maintenance.