Senior Manager, Customer Experience
Current
Aug 2022 - Present
AeroLeads people directory · profile
Corrina L, Phd Email & Phone Number
Senior Manager, Customer Experience
at
Sydney Metro
1 work email found
@telstra.com.au
1 phone found area 877
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Customer Experience
Location
Sydney, New South Wales, Australia
Company size
Who is Corrina L, Phd? Overview
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Quick answer
Corrina L, Phd is listed as Senior Manager, Customer Experience at Sydney Metro, a with 621 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at telstra.com.au, phone signal with area code 877, and a matched LinkedIn profile for Corrina L, Phd.
Corrina L, Phd previously worked as Customer Experience Manager at Sydney Metro and Customer Experience Research Lead at Telstra. Corrina L, Phd holds Ms, Human Resource Development from Pittsburg State University.
Company email context
Email format at Sydney Metro
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*@telstra.com.au
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AeroLeads found 1 current-domain work email signal for Corrina L, Phd. Compare company email patterns before reaching out.
Profile bio
About Corrina L, Phd
Creative and engaging Customer Experience strategist and practitioner with 17 years senior leadership experience of consumer, business & enterprise product development and service delivery. A highly effective research design team lead and co-creator of the Telstra Net Promoter Score (NPS) Advocacy Research & UX Testing Program (2013-2016). Highly developed communication, negotiation and interpersonal skills. Proven success leading and motivating teams to deliver performance targets.Specialties: Influential Leadership; Customer Experience; User Experience Research and Testing; Service Design; Strategic Research; Business Transformation; Performance & Operational Management; Project & Initiative Implementation; Program Management; Stakeholder Management; Negotiations & Influence; Coaching & Mentoring; Service Delivery Excellence; Corporate Governance
Listed skills include User Research, User Acceptance Testing, Project Management, Conceptual Modeling, and 40 others.
Current workplace
Corrina L, Phd's current company
Company context helps verify the profile and gives searchers a useful next step.
Sydney Metro
12 roles
Corrina L, Phd work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager
May 2021 - Aug 2022
Customer Experience Research Lead
Jul 2018 - Apr 2021
Customer Experience Lead - Business Transformation
Nov 2016 - Jul 2018
Customer Research & Design Testing Manager
Jul 2013 - Nov 2016
Senior Ux Researcher
Jun 2011 - Jul 2013
Experience Architect
Different
Facilitated user centered design (UCD) approach to conceptualize service design solutions and brand strategies for service, media and finance industriesDesigned and created experience architecture deliverables including research findings reports, personas, user scenarios, wireframes, sitemaps, interaction specifications, and design requirementsCollaborated with design teams to develop solutions for improved usability, user satisfaction and customer experiences in service designs, such as interactive voice recognition systems, desktop applications, customer journey and experience of online banking and banking portals
Sep 2009 - May 2011
Senior Usability Engineer
Conducted and managed the user experience of the wireless interactive digital pen throughout the research and development life cycle across a variety of hardware & software phases and online interactive solutionsDefined user requirements for graphical user interface documentation and user interface software and online website workflowConducted and managed strategic competitive analysis and usability studies to develop and improve usability solutions and user satisfaction through user-centered testing and design (UCD) methodologiesEstablished and managed user experience and usability processes within the design team Established and managed vendors/suppliers relationships with Silverbrook Research
Jun 2008 - Feb 2009
Senior Usability Manager
Managed the usability of Imaging (inkjet & laser printers) and Display (TVs, Flat Panels & Projectors) line of business Managed vendors/suppliers relationships with Dell Conducted and managed strategic researches and usability studies e.g. online websitesDefined user requirements for future products e.g. software applications, interactive online and wireless solutionsResponsible for the user experience of the products in the various phases of the design and development life cycle across a variety of hardware and software platforms, wireless and online solutionsTrained and mentored junior members with the User Experience Design groupUser experience onsite champion and educator
Mar 2005 - Apr 2008
Human Factors Engineer
Responsible for the usability of the products in the various phases of the design and development life cycle Provided expert human factors consultation to R&D project teams, work with cross functional development teams during the product life cycleIntroduced and established human factors group byEstablished usability guidelines and processes for the design and development life cycleTrained and developed human factors personnelBuilt usability infrastructureEstablished and designed usability tests metrics Managed and conducted usability studies through UCD methodologies
Oct 2003 - Mar 2005
Human Factors Intern
Hewlett-Packard
Conducted user and competitive intelligence analysisDesigned demonstration control panels for potential productsWrote test plans and tested the prototypesProvided new user interface designs and guidelines for control panels prototypesConducted marketing research and development on a conceptual web-based service modelResearched the usability of a mobile phone interface inconjunction with the web-based service model
May 2000 - Sep 2002
Graduate Research Assistant
Researched web design issues and user centric testing of web-based applications for the young and elderlyConducted user analysis of the computer and internet usage patterns of the elderlyAssessed driving risk among elderly drivers at aged care facility using computer simulation and conducted basic visual screening for the residents
Jan 1997 - Jan 2002
Team & coworkers
Colleagues at Sydney Metro
Other employees you can reach at sydneymetro.info. View company contacts for 621 employees →
MB
Myles Ball
Colleague at Sydney MetroGreater Sydney Area, Australia
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SM
Steve Mayo
Colleague at Sydney MetroGreater Sydney Area, Australia
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KS
Katrina Schmitke
Colleague at Sydney MetroGreater Sydney Area, Australia
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CI
Christelle Imbert
Colleague at Sydney MetroLilyfield, New South Wales, Australia
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CS
Charmila S.
Colleague at Sydney MetroGreater Sydney Area, Australia
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RK
Ryan Kane
Colleague at Sydney MetroGreater Sydney Area, Australia
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RM
Rob Miesegaes
Colleague at Sydney MetroSydney, New South Wales, Australia
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PM
Prena Mahtani
Colleague at Sydney MetroGreater Sydney Area, Australia
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DB
Douglas Britton
Colleague at Sydney MetroGreater Sydney Area, Australia
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SK
Stefan Kaniouris
Colleague at Sydney MetroAustralia
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Myles Ball
Colleague at Sydney MetroGreater Sydney Area, Australia
View →
SM
Steve Mayo
Colleague at Sydney MetroGreater Sydney Area, Australia
View →
KS
Katrina Schmitke
Colleague at Sydney MetroGreater Sydney Area, Australia
View →
CI
Christelle Imbert
Colleague at Sydney MetroLilyfield, New South Wales, Australia
View →
CS
Charmila S.
Colleague at Sydney MetroGreater Sydney Area, Australia
View →
RK
Ryan Kane
Colleague at Sydney MetroGreater Sydney Area, Australia
View →
RM
Rob Miesegaes
Colleague at Sydney MetroSydney, New South Wales, Australia
View →
PM
Prena Mahtani
Colleague at Sydney MetroGreater Sydney Area, Australia
View →
DB
Douglas Britton
Colleague at Sydney MetroGreater Sydney Area, Australia
View →
SK
Stefan Kaniouris
Colleague at Sydney MetroAustralia
View →
5 education records
Corrina L, Phd education
Ms, Human Resource Development
Bba, Finance
Ph.D, Human Factors Psychology
Ma, Psychology
Certification, Functional Aging
FAQ
Frequently asked questions about Corrina L, Phd
Quick answers generated from the profile data available on this page.
What company does Corrina L, Phd work for?
Corrina L, Phd works for Sydney Metro.
What is Corrina L, Phd's role at Sydney Metro?
Corrina L, Phd is listed as Senior Manager, Customer Experience at Sydney Metro.
What is Corrina L, Phd's email address?
AeroLeads has found 1 work email signal at @telstra.com.au for Corrina L, Phd at Sydney Metro.
What is Corrina L, Phd's phone number?
AeroLeads has found 1 phone signal(s) with area code 877 for Corrina L, Phd at Sydney Metro.
Where is Corrina L, Phd based?
Corrina L, Phd is based in Sydney, New South Wales, Australia while working with Sydney Metro.
What companies has Corrina L, Phd worked for?
Corrina L, Phd has worked for Sydney Metro, Telstra, Different, Silverbrook Research, and Dell.
Who are Corrina L, Phd's colleagues at Sydney Metro?
Corrina L, Phd's colleagues at Sydney Metro include Myles Ball, Steve Mayo, Katrina Schmitke, Christelle Imbert, and Charmila S..
How can I contact Corrina L, Phd?
You can use AeroLeads to view verified contact signals for Corrina L, Phd at Sydney Metro, including work email, phone, and LinkedIn data when available.
What schools did Corrina L, Phd attend?
Corrina L, Phd holds Ms, Human Resource Development from Pittsburg State University.
What skills is Corrina L, Phd known for?
Corrina L, Phd is listed with skills including User Research, User Acceptance Testing, Project Management, Conceptual Modeling, Human Factors Engineering, Product Design, Customer Insight, and Service Design.
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