24 years plus in the Bankcard industry and 10 years supervising day to day operations in dispute resolution departments. In my leadership role provided excellent customer service to the financial services industry. Earned a reputation as a top producer resulting from my commitment for accuracy and attention to detail. Active participate in the development of our dispute automation platform for credit unions. Professional relationship with executives, managers, operations staff, vendors, and financial institutions. Skilled in the areas of conference and meeting management, responsibility, communications, sales/marketing, event set-ups where unveiled our automated dispute management platform for credit unions. Attended an Electronic Transactions Association Payment and Technology event.