Cortez Thomas Email & Phone Number

Scottsdale, Arizona, United States

I manage various customer technical support cases, effectively addressing inquiries and concerns through both phone and email channels. I maintain a deep understanding of products and services, ensuring that customers receive timely and accurate assistance. I continuously evaluate and improve existing programs to adapt to the shifting landscape. I collect and analyze relevant data, carefully identify and evaluate various options, and then present well-informed courses of action to clients.Accomplishments in this role:-Led a top-tier presentation to the client team, focusing on platform integration strategies and providing guidance on optimal practices for enhancing operational efficiency.- Achieved FTE status on an accelerated trajectory due to outstanding performance.- Prepare comprehensive reference material for users by drafting clear and concise operation instructions.

Phoenix, Arizona, United States

Provide support for incomings calls, chats, and emails for software configuration, account creation etc. Created, updated, and disabled, user accounts within Active Directory, Salesforce, and multiple Carvana interfaces. Provide end-user support to multiple departments and assisted with advocates’ questions regarding customer’s account information, answered questions regarding Carvana’s vehicle purchase process, policies and procedures, troubleshooting connectivity issues, as well as maintained logs of all interactions with customers and fellow advocates. Manage workstation inventory.

Phoenix, Arizona, United States

Assist hospital staff with incoming emergency medical transport vehicles. Partner with HR to communicate and onboard new PCH employees. Communicate with patients and visitors to assist with appointment scheduling. Direct guests to appropriate staff members. Maintain accurate records of visitors entering and leaving the facility.Ensure the safety of PCH employees and visitors through enforcement of policies and procedures. Showcased the ability to adopt and execute Help Desk and administrative duties during the pandemic to allow the hospital to maintain seamless operations with fewer employees.

Phoenix, Arizona, United States

Aided in conceptualizing and implementing a new security structure to improve the effectiveness and efficiency of procedural duties by demonstrating the ability to analyze problems and areas of improvement. Assisted all non-employees on-site by answering any questions and directing them to the correct personnel. Maintained electronic log of all visitors. Answered phones professionally and relayed messages to appropriate parties. Patrolled the perimeter of multiple facilities to ensure the security and safety of employees. Monitored and reviewed security cameras for potential risk.Received certification in multiple programs (i.e. Honeywell, Microsoft, CPAM, Lenel)

Chicago, Illinois, United States

Managed, trained, and coached customer service team to ensure productivity, customer service, and performance standardsare met. Monitored Order to Cash (OTC) activities to ensure accurate and timely order entry through billing. Lead crossfunctional teams in the placement and fulfillment of customer orders. Coordinate with plant personnel and customers tocommunicate, prioritize, and ensure final order completion. Ensure system validity for pricing information, including orderreviews and system reporting. Uniformly enforced policies and procedures among associates.

United States

Received, inspected, packaged, stored, handle, and processed for shipment of naval weapons. Maintained Armament WeaponsSupport Equipment (AWSE), Ordnance Handling Equipment (OHE), Aircraft Armament Equipment (AAE) and Materials HandlingEquipment (MHE); test and maintain aircraft armament release and control systems; inspect and maintain conventionalordnance magazines and Ready Service Lockers (RSL). Managed accounting systems, rework of airborneweapons/systems/equipment, and conventional weapons qualification/certification programs, afloat and ashore; and prepare,review, maintain, and inspect compliance with directives and reports applicable to Notice of Ammunition Reclassification (NAR),Hazards of Electromagnetic Radiation to Ordnance (HERO), weapons certification program, and explosive handling certificationprogram. Collaborated with personnel to maintain aircraft ammunition and safety and security of the area.

Associate In Applied Sciences - Aas, Computer And Information Sciences

Applied Cybersecurity Certificate