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Cortez Thomas is listed as Technical Support Specialist @ Reputation | Technical Support, Process Improvement, Cybersecurity at Reputation, a company with 518 employees, based in Phoenix, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Cortez Thomas.
Cortez Thomas previously worked as Technical Support Specialist at Reputation and Customer Resolutions Specialist at Carvana. Cortez Thomas holds Associate In Applied Sciences - Aas, Computer And Information Sciences from Maricopa Community Colleges.
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I am a technical support specialist at Reputation, a leading provider of online reputation management solutions. I hold an applied cybersecurity certificate from Arizona State University and I am pursuing an associate degree in computer and information sciences from Maricopa Community Colleges.With over 2 years of experience in managing customer technical support cases, I have developed a deep understanding of products and services, effectively addressing inquiries and concerns through both phone and email channels. I have also led a top-tier presentation to the client team, focusing on platform integration strategies and providing guidance on optimal practices for enhancing operational efficiency.I am skilled in using Splunk IT Service Intelligence (ITSI) to monitor and analyze relevant data, carefully identifying and evaluating various options, and then presenting well-informed courses of action to clients. I am also proficient in implementing process improvement initiatives to optimize existing programs and adapt to the shifting landscape.I am passionate about leveraging technology to solve complex challenges and contribute to organizational success. I take a proactive approach to IT management, continually seeking opportunities for improvement and staying up-to-date with the latest industry certifications. My collaborative nature allows me to work effectively with cross-functional teams to align IT strategies with broader business goals.
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Scottsdale, Arizona, United States
I manage various customer technical support cases, effectively addressing inquiries and concerns through both phone and email channels. I maintain a deep understanding of products and services, ensuring that customers receive timely and accurate assistance. I continuously evaluate and improve existing programs to adapt to the shifting landscape. I collect.
Phoenix, Arizona, United States
Provide support for incomings calls, chats, and emails for software configuration, account creation etc. Created, updated, and disabled, user accounts within Active Directory, Salesforce, and multiple Carvana interfaces. Provide end-user support to multiple departments and assisted with advocates’ questions regarding customer’s account information.
Phoenix, Arizona, United States
Assist hospital staff with incoming emergency medical transport vehicles. Partner with HR to communicate and onboard new PCH employees. Communicate with patients and visitors to assist with appointment scheduling. Direct guests to appropriate staff members. Maintain accurate records of visitors entering and leaving the facility.Ensure the safety of PCH.
Phoenix, Arizona, United States
Aided in conceptualizing and implementing a new security structure to improve the effectiveness and efficiency of procedural duties by demonstrating the ability to analyze problems and areas of improvement. Assisted all non-employees on-site by answering any questions and directing them to the correct personnel. Maintained electronic log of all visitors..
Chicago, Illinois, United States
Managed, trained, and coached customer service team to ensure productivity, customer service, and performance standardsare met. Monitored Order to Cash (OTC) activities to ensure accurate and timely order entry through billing. Lead crossfunctional teams in the placement and fulfillment of customer orders. Coordinate with plant personnel and customers.
United States
Received, inspected, packaged, stored, handle, and processed for shipment of naval weapons. Maintained Armament WeaponsSupport Equipment (AWSE), Ordnance Handling Equipment (OHE), Aircraft Armament Equipment (AAE) and Materials HandlingEquipment (MHE); test and maintain aircraft armament release and control systems; inspect and maintain.
Other employees you can reach at reputation.com. View company contacts for 518 employees →
Satyam Kumar Lala
Colleague at Reputation
Hyderabad, Telangana, India, India
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Marina H.
Colleague at Reputation
Mannheim, Baden-Württemberg, Germany, Germany
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Amanda Lamoureux
Colleague at Reputation
Tempe, Arizona, United States, United States
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Sourabh Dixit
Colleague at Reputation
Hyderabad, Telangana, India, India
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RP
Reputation Pride
Colleague at Reputation
Punjab, Pakistan, Pakistan
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Rohini Revoori
Colleague at Reputation
Hyderabad, Telangana, India, India
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VP
Vasudha Prasadula
Colleague at Reputation
Hyderabad, Telangana, India, India
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LR
Lavanya Reddy
Colleague at Reputation
Hyderabad, Telangana, India, India
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JR
Jeffrey Ramirez
Colleague at Reputation
Tucson, Arizona, United States, United States
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EM
Esther Mcdonald
Colleague at Reputation
Dallas, Texas, United States, United States
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Quick answers generated from the profile data available on this page.
Cortez Thomas works for Reputation.
Cortez Thomas is listed as Technical Support Specialist @ Reputation | Technical Support, Process Improvement, Cybersecurity at Reputation.
Cortez Thomas is based in Phoenix, Arizona, United States while working with Reputation.
Cortez Thomas has worked for Reputation, Carvana, Phoenix Children'S Hospital, Freeport-Mcmoran, and Walmart.
Cortez Thomas's colleagues at Reputation include Satyam Kumar Lala, Marina H., Amanda Lamoureux, Sourabh Dixit, and Reputation Pride.
You can use AeroLeads to view verified contact signals for Cortez Thomas at Reputation, including work email, phone, and LinkedIn data when available.
Cortez Thomas holds Associate In Applied Sciences - Aas, Computer And Information Sciences from Maricopa Community Colleges.
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