Cortney Moore Email & Phone Number

United States

 Collaborate with internal teams and external clients to design surveys in Microsoft Word, ensuring alignment with client needs. Program new data points in SQL for analysis within the in-house system, improving data processing efficiency. Conducte back-end analysis using SPSS and Excel to tailor data for research groups, addressing specific client needs. Updated main desk procedures for database team use, streamlining processes and improving efficiency. Completed over 10 assignments within two months, including leading three projects in a single week. Engage in self-led research and development projects using SQL and Power BI to enhance data analysis capabilities.

United States

 Managed and supervised teams of up to 60+ callers, overseeing their performance, call times, and adherence to company policies and procedures. Utilized Excel to maintain and update time sheets, ensuring accurate tracking of employee hours and adherence to schedules by making hourly updates Adjusted call frequency and call pacing algorithms to maintain a 90% and up call success rate

• Developed and implemented issue trees and value driver trees to reduce operating cost by 20%.• Analyzed financial data for a company's 3 main units, identifying cost-saving opportunities that led to $17k in potential increase in profitability.•Utilized descriptive and inferential statistics toinvestigate 7 asset failures and identify potential reasons for asset failures, supporting data-driven decision-making for a company.• Created 8+ data visualizations using Power BI and Tableau, facilitating data-driven decision-making for cross-functional teams.• Presented complex data-driven insights to 10+ executive, technical, and non-technical audiences with clarity and effectiveness.

P’Yŏngt’Aeng-Ni, Gyeonggi, South Korea

• Developed customized English language lesson plans for classes of up to 30 students across 5 grade levels, leading to a 20% average improvement in English proficiency • Analyzed student assessment data to identify weaknesses and tailor instructional methods, improving English literacy rates to 95% • Collaborated with other teachers to share best practices and coordinate cross-curricular activities promoting English language acquisition

Houston, Texas Area

• Analyzed, graded, and cleaned data to improve the artificially intelligent voice-recognition software.• Conducted linguistic testign and quality assurance on various language datasets to ensure accuracy and consistency in translations.• Utilized data analysis techniques to identify patterns and trends in liguistic data, contributing to the improvemnt of AI translations.

Dong-Gu, Ulsan, Korea

• Utilized interactive visual aids and multimedia tools to enhance learning and foster student engagement during classes.• Prepared and conducted language immersion camps, incorporating data-driven feedback to tailor activities and ensure an enriching educational experience for students.• Implemented innovative teaching techniques based on data analysis insights, leading to higher level of student engagement and achievement.

Beaumont, Texas

• Conducted data analysis on transmission lin performance, utilizing Excel and data tools to manage and analyze large datasets.• Assisted in identifying critical performance issues, leading to improved reliabilty and reduced downtime.• Collaborated with a team to develop data-driven strategies, optimizing maintenance process and reducing overall cost by 10%.

Data Analystics Career Track

• Completed 400+ hours of hands-on coursework, with 1:1 expert mentor oversight, and completion of the following projects. • Mastered.

Google Professional Certification, Data Analytics

Completed a comprehensive program covering key analytical skills such as data cleaning, analysis, and visualization, and proficiency.

Professional Certification, Data Analytics

Successfully completed a comprehensive data analytics course covering essential topics such as SQL, Tableau, data cleaning.

Bachelor Of Science (Bs), Electrical And Electronics Engineering

Activities and Societies: Alpha Omega Epsilon, IEEE, NSBE and Lamar Volleyball team captain • Lamar volleyball scholarship athlete since.