Cortney Mcpherson Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Grayslake, Illinois, United States

• Demonstrate exceptional adaptability, drive, and productivity leading to recognition with a promotion from Account Coordinator to Account Manager in January 2020.• Entrusted with an additional 5 years of client partnerships with primary client in most recent RFP.• Engage actively in office development projects and organizational initiatives including the IMAGINEERS committee as well as the Diversity Advisory Board.• Serve as the primary point of contact and liaison for clients in a high-visibility, front-line position, effectively bridging communications to help them achieve goals and maximize customer traffic; manage four primary accounts, as well as additional transactional jobs.• Compile data and maintain client records, streamlining rollout processes and offering ease-of-access.• Assist clients in meeting their needs by identifying upsell opportunities and offering strategic solutions; offer alternative products outside of client’s current scope to stay up-to-date with trends and obtain best value for items/services/quantities needed.• Align objectives with the Install Team to ensure timely completion of on-site surveys and installations.• Partner with colleagues across multiple departments to ensure accuracy and success of rollouts from start to finish, troubleshoot any product discrepancies, and identify thoughtful solutions.• Generate quarterly and annual business reviews to track client relationships, verify overall accuracy, and identify any additional areas for growth and improvement.• Outline scope and budgets for all projects and campaigns, adjusting based on client feedback.

• Planned and led yoga classes as well as workshops, adjusting class plans based on individual needs.• Ensured maintenance of registered instructor status by participating in yearly CE’s and workshops.• Prioritized health and safety, precision in movement, multi-tasking, and calibration.• Promoted classes and workshops through social media and email marketing to drive client retention.• Remained up to date with industry trends and adjusted lesson plans based on student interests.• Organized class schedules, processed payments, and assisted clients with rescheduling classes.• Directed class participants towards additional resources to promote their individual wellness journeys.

Grayslake, Illinois, United States

• Facilitated communications between customers and sales team to address and resolve any issues.• Evaluated product backorders and corresponded with customers to offer alternative solutions if needed.• Verified that all orders, between 100-150, were released and shipped in a timely and accurate manner. • Maintained a calm, friendly, and professional demeanor when addressing customer questions, concerns, and conflicts within a high-volume, fast-paced environment.• Created reports to brief management on recurring or frequent customer issues and complaints.• Followed up with customers on a regular basis to ensure that their needs were effectively met.• Adhered strictly at all times to company policies, regulations, and procedures for escalation.

Mount Prospect, Illinois, United States