Cortney Williams Email & Phone Number

Graham, Wa, Us

Tacoma, Washington, United States

Submit prior authorization for all PHI Follow up on requests submitted or that need clarification Communicate with clinics daily on what is needed for authorization. Run monthly reports for all Medicaid patients to insure they have coverage.Run weekly reports looking for authorizations that may be missing.

Checking patients in, verifying information, schedule appointments, locate and check orders for all modalities.

Puyallup, Washington

Sumner, Washington

Received incoming calls from customers. Helped track orders, did replacement orders for damaged or lost items and packages. Helped customers with questions on merchandise and placed orders for them.

At Home Advisor

Worked with customers both verbally over the phone and as incoming chat all while upholding Apple's high customer service standards.Provided customer support all over the world for software and/or hardware issues.Needed to be able to read and interpret customers questions and issues.Analyzed and diagnosed issues related to the customer's device and classified it properly in the Apple support system.Typed step by step instructions as well as provided direct links… Show more Worked with customers both verbally over the phone and as incoming chat all while upholding Apple's high customer service standards.Provided customer support all over the world for software and/or hardware issues.Needed to be able to read and interpret customers questions and issues.Analyzed and diagnosed issues related to the customer's device and classified it properly in the Apple support system.Typed step by step instructions as well as provided direct links to support articles in order to resolve issues.Maintained control while moving back and forth between up to 3 different customer chats at one time.Sent follow up emails after every customer contact to thank them for contacting AppleCare and to provide additional information as needed as well as the direct link to chat Apple back directly. Show less

Tacoma, Washington

Process commercial loan requests.Prepare all necessary documents for the lender.Verify all information submitted by lender and cross check against two systems.Remote print or attach pdf in an email when loan documents have been completed.

Tacoma, Washington

Contact members with questions regarding loan applications; employment information, the purpose of the loan, verifying personal information.Get loans ready for closing in a timely and accurate manner.Input and update loan data into Velocity lending system.Answer incoming calls from branches and contact center as well as members.Assemble all loan documents and ensure that loan documents are correct; rates and terms are correct along with signatures and… Show more Contact members with questions regarding loan applications; employment information, the purpose of the loan, verifying personal information.Get loans ready for closing in a timely and accurate manner.Input and update loan data into Velocity lending system.Answer incoming calls from branches and contact center as well as members.Assemble all loan documents and ensure that loan documents are correct; rates and terms are correct along with signatures and dates.In charge of monthly incentive report for all employees at Sound Credit Union.Go over additional products with members that may benefit them and their loan. Show less

Tacoma, Washington

Answered an average of 1,200 calls per month assisting members with inquiries, transactions, and disputes.Excelled in the role requiring the ability to handle a variety of customer service and administrative tasks and resolve member issues with expediency.Demonstrated proficiencies in telephone calls within a high volume environment. Calmed upset/angry members, researched and rapidly solved problems and rebuilt client trust to prevent loss of membership.Chosen by senior… Show more Answered an average of 1,200 calls per month assisting members with inquiries, transactions, and disputes.Excelled in the role requiring the ability to handle a variety of customer service and administrative tasks and resolve member issues with expediency.Demonstrated proficiencies in telephone calls within a high volume environment. Calmed upset/angry members, researched and rapidly solved problems and rebuilt client trust to prevent loss of membership.Chosen by senior management to assist new contact center for seven months in training new and existing employees on multiple computer programs and policies and procedures. Show less