Cortney Diederich, Pmp Email & Phone Number

I am a certified Project Manager with extensive experience within sales operations. I've leveraged my skills and experience to run multiple projects focused on transforming and documenting business processes at a subject matter level. I have been heavily involved in order management solutions, dual process integration due to acquisition, collection account management strategy and customer self serve account details, payment tool evolution and adoption. I have successfully delivered solutions that increase efficiency, decrease cost, and enhance customer satisfaction.I have a strong desire to learn and adapt to different situations and toolsets, and a keen attention to detail that enables me to multitask and prioritize effectively. I am also known for my excellent communication and process training skills, which help me to collaborate with cross-functional and global teams, and to empower the agents on the floor with consistent and clear guidelines. My mission is to drive continuous improvement and innovation in the business transformation field, and to contribute to overall growth and success with an entrepreneurial spirit.

Listed skills include Customer Service, Training, Sales Process, Salesforce.Com, and 15 others.

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  University Of St. Thomas - Opus College Of Business

  Entrepreneurship, Psychology Minor