Cortney Fickey Email & Phone Number

Costa Mesa, CA, US

Costa Mesa, CA, US

Atlanta, GA, US

Manage a $4.6M portfolio of Enterprise customers focused on strategic growth, customer adoption, and retentionKey Accounts: NVIDIA, Corpay, Genesys, Nielsen, Samsara, Rubrik, Xactly, Mandiant (Acquired by Google)Obtained Q1, Q2 and Q3 FY25 GRR GoalObtained Q1 and Q3 FY25 NRR GoalEstablish and nurture executive and multi-threaded relationships Proactively.

San Francisco, CA, US

Managed 20 Enterprise accounts with a portfolio of $4.4MKey Accomplishments: Q4 FY '21 and Q2 FY '22 Customer Retention AwardExceeded KPI's and benchmarks across Enterprise team, including retention and upsell targetsCollaborated with Customer Marketing to evangelize multiple high performing customers for cases studies, white papers and guest speaking.

San Jose, CA - California, US

Managed 35 Enterprise accounts with a strong focus on relationship, retention and expansionQ2- FY '20 Retention Award, Global Customer Care Key Accounts Managed: Johnson & Johnson, Samsung, Mars, Stryker, McKesson, Cushman and Wakefield, Fidelity Canada, Canadian Imperial Bank of Commerce, Toronto-Dominion Bank (Securities Division), ScotiabankEstablished.

Irvine, CA, US

Managed 95+ clients across Mid-Market levels with a $3.1M portfolioFY ’17 #2 Highest Client Health ScoreFY ’18 Top Performer, President's Club: 107% net retention, 361% of upsell quotaManaged client lifecycle from post-sales, implementation and expansion, to renewal periodCollaborated with business consultants, business intelligence team and executive.

Key member of executive-level escalation team managing strategies and tactics de-escalation and at-risk accountsKey Accomplishment: Managed the release of new service line JSX from concept to execution including mapping out the customer journey/experience, establishing standard operational procedures and cross-departmental alignmentOwned high visibility.

Original leader of newly created department, dedicating resources for critical guest operations Oversaw key planning, execution and development of the Guest Services teamsLead customer relationships and inquiries for over 650+ active members and 5,000+ customers ranging from individual commuters to C-level ExecutivesManaged customer escalations and.

Collaborated with Sales and Flight Operations teams to manage over 40 private charter flights daily Monitored communication to customers on daily schedule and prepare for service disruptionsDeveloped strong product and industry knowledge including: brand, product pricing, industry comparison, aviation language and properties, and terms and conditions of.

Managed vendor relations and coordinated customer needs for private travel agency servicing Coastal California, Palm Springs and surrounding Coachella ValleyPartnered with 150+ vendors and serviced 2,500+ customersIncreased overall revenue by 24% in 2008 by promoting visibility related to local high volume annual events (Coachella, Stagecoach, Dinah Shore.

Laguna Beach, CA, US

Oversaw daily operational and customer-facing needs, servicing up to 200 guests dailyPlanned and executed all group and corporate meetingsNegotiated contract proposals for group and corporate reservationsRepresented hotel for all Genre Hotels (formerly, Kerry Hotels) sales calls, trade shows and industry eventsAssisted with revenue management to optimize.