Cory Sanders Email & Phone Number

Menlo Park, Ca, Us

Information Security engagement leader for business stakeholders, establishing close working relationships with Enterprise IT, Professional Services, Customer Care and other parts of the organization. Provide day-to-day guidance to the business leaders and the team of technologists supporting those businesses. Assist in interpreting and helping groups meet compliance objectives and shepherd the definition and execution of security processes to elevate the organization's security posture.

Menlo Park, Ca, Us

Build, mentor, and manage a top-performing Global Infrastructure & Operations team by reorganizing and consolidating resources of four (4) separate IT teams. Direct 90+ globally distributed personnel. Cost-effectively manage a $19-million operating budget focused on investment in new target-aligning capabilities.Lead end user support and service delivery for a hybrid workforce of 7,000+ staff and contractors in 50+ corporate offices and virtual work environments. Optimized business continuity and disaster recovery strategy.KEY ACCOMPLISHMENTS:• Improved the Employee Experience, including redesigning onboarding for improved speed and security, deploying reservable desks and reservation system for hybrid workforce, deploying modern conference equipment into global locations, expanding IT hardware catalog providing staff options, and simplifying wireless network access while maintaining security levels.• Drove Cloud adoption, including use-cases for AWS and Azure, as well as migrating infrastructure from premise to Cloud, eliminating corporate infrastructure from 25 offices over a two (2)-year period, adopting modern deployment practices for Cloud infrastructure, adopting Amazon Backup for enterprise data protection, and using VMware Cloud.• Directed a “Genesys-on-Genesys” Program, including internal deployment of technologies to enable business use-cases (e.g., AI-chatbots, call and email workflows, IVR, chat engagement).• Established IT Operational Metrics program used to gauge effectiveness, including improving Customer Satisfaction Surveys from 4.47 to 4.71 (5-point scale) rating over a three (3)-year period, as well as reducing service outages by 43% over the same three (3)-year period.• Supported Genesys Real Estate strategy; assisted with open, close, resize, and / or move of 21 office locations (2022); opened two (2) large new offices in Menlo Park CA and Galway IE; facilitated office closure in Daly City CA, Frimley UK, and St. Petersburg RU.

Menlo Park, Ca, Us

Capitalize on the opportunity to lead a complex merger of Genesys and Interactive Intelligence creating a company of 6,000+ personnel via sound due diligence, risk assessment, and seamless merger execution.Concurrently served as Interim Head of Corporate Security responsible for corporate policies, legal discovery requests, and customer audit requirements. Drove VDI strategy, including adoption of Amazon Workspaces.KEY ACCOMPLISHMENTS:• Led standardization on the Genesys Cloud platform that was augmented with Microsoft Teams.• Strategically supported a 100% remote workforce during the COVID-19 pandemic by adjusting IT policies and services and enabling a continued hybrid workforce following return to the office.• Achieved an 80% cost reduction, increased throughput, and zero adverse impact to service uptime by successfully directing a global WAN re-architecture.• Managed the build-out of large-scale corporate offices in Chennai, IN, Galway, IE and Manila, PH, including all IT Operations services.

Menlo Park, Ca, Us

Spearheaded a focus on cloud adoption and virtualization of infrastructure estate with 90% of systems virtualized. Implemented Microsoft Office 365 encompassing email migration and SharePoint / OneDrive migration.Implemented Data Domain and Avamar-based platform. Launched SolarWinds Enterprise monitoring system. Migrated Internet Domains to consolidated brand management provider and SSL certificates to single provider.KEY ACCOMPLISHMENTS:• Implemented Okta Single Sign-On with multifactor authentication.• Led 10+ mergers & acquisitions, including planning and executing key phases.• Instituted hardware and software lifecycle programs to track and manage aging systems.

Strategically steered a highly qualified team of 13 System Engineers supporting 4,000+ globally based Windows and Linux server systems. Managed Active Directory environments, including corporate and DMZ networks.Served as designated Tier 3 Technical Escalation Point for Microsoft product issues (e.g., Windows OS, IIS, AD). Managed server and environment design specs (e.g., new deployments, upgrades, improvements).KEY ACCOMPLISHMENTS:• Skillfully managed quarterly server and datacenter metrics reports.• Rapidly responded to key challenges and escalations during outages.• Planned and tracked the department’s high-volume CapEx / OpEx budget items.

Played a vital role in driving support of 600+ Windows servers in multiple datacenters, including minimizing downtime across multiple high-traffic websites via proactive monitoring, as well as critical scheduled upgrades.Demonstrated proven experience in accurately performing network tasks in an Active Directory environment, including DNS / DHCP / WINS admin, permissions, group policies, and logon scripts, among others.KEY ACCOMPLISHMENTS:• Expertly handled Radius / IAS policy configuration.• Used workload-reducing scripting technologies to automate processes.• Led Public Key Infrastructure in 2003 AD domain for certificate-based security enhancements.

Leeꞌs Summit, Missouri, Us

Contributed sharp analytical abilities toward serving as lead technician of a support staff for a 1,000+ node NT 4.0 network, as well as providing comprehensive backup support for router, switch, and / or hub configuration.KEY ACCOMPLISHMENTS:• Personally handled the efficient deployment of 50+ networked printers.• Recognized as the “go-to” project lead for Y2K software / hardware readiness.• Seamlessly supported the roll-out of 600+ NT 4.0 Server and Workstation machines.