Sr Technical Support Engineer
Current
Sep 2021 - Present
AeroLeads people directory · profile
Erick Mauricio Revollo Email & Phone Number
Technical Support Engineer |
at
Genesys
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Support Engineer |
Location
São Paulo, São Paulo, Brazil
Company size
Who is Erick Mauricio Revollo? Overview
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Quick answer
Erick Mauricio Revollo is listed as Technical Support Engineer | at Genesys, a company with 6207 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Erick Mauricio Revollo.
Erick Mauricio Revollo previously worked as Sr Technical Support Engineer at Genesys and Technical Support Specialist [Location Intelligence] at Viavi Solutions. Erick Mauricio Revollo holds Bachelor Of Technology (B.Tech.), Data Processing Technology from Faculdade De Tecnologia De São Paulo.
Company email context
Email format at Genesys
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Genesys
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Profile bio
About Erick Mauricio Revollo
Erick Mauricio Revollo is a Technical Support Engineer | at Genesys. He possess expertise in remote desktop, itil, active directory, servers, windows server and 15 more skills. He is proficient in English.
Listed skills include Remote Desktop, Itil, Active Directory, Servers, and 16 others.
Current workplace
Erick Mauricio Revollo's current company
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Genesys
7 roles
Erick Mauricio Revollo work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist [Location Intelligence]
- Provided operational assistance and technical support to customers using VIAVI'S wireless network solution so as to guarantee that capturing, locating, and analyzing billions of mobile connection events are performed.
- Monitor hardware and software resources using monitoring tools such as Zabbix, Kibana and Grafana.
- Perform investigation analyzing logs and datafeed dumps to verify call trace data integrity (work heavily with logs and traces to get to the root cause of any issue).
- Monitor ingestion of GSM, UMTS and LTE call traces coming from Network Elements (Data Collectors, Trace servers) from different vendors such as NSN, Huawei and Ericsson.
- Generate, modify config files to collect different datafeeds such as Call traces and MMEs.
- Analyze and evaluate the usage trend of HW resources in VMs such as CPU, MEM, Disk I/O Latency.
Aug 2017 - Apr 2021
It Support Engineer
DXC was formed through the merger of CSC and the former Hewlett Packard Enterprise Services business. I worked in the same role as in HPE.
Apr 2017 - Aug 2017
It End User Support Engineer
Worked as a member of a worldwide high performing team. Goals included providing exceptional experience while solving IT related issues for internal customers and keeping company population productive.
Nov 2015 - Mar 2017
It End User Support Engineer
Responsible for supporting end users for corporate issued devices as well as telecom services, messaging, MMS, and all HPIT client provided services. Overall, provides a world class employee support experience with an exceptional emphasis on quality resolutions and customer support.
Dec 2013 - Nov 2015
Remote Desktop Specialist
Oct 2012 - Nov 2013
Technical Support Analyst
May 2011 - Sep 2012
Team & coworkers
Colleagues at Genesys
Other employees you can reach at genesys.com. View company contacts for 6207 employees →
TK
Thirumala Kalluri
Colleague at Genesys
Folsom, California, United States, United States
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RR
Raj Raj
Colleague at Genesys
Chennai, Tamil Nadu, India, India
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KN
Kari Nokkala
Colleague at Genesys
Finland, Finland
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SA
Sarah Alkholaifi
Colleague at Genesys
Saudi Arabia, Saudi Arabia
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BH
Brandon Haueter
Colleague at Genesys
Saratoga Springs, Utah, United States, United States
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MA
Mohamed Aslam
Colleague at Genesys
Chennai, Tamil Nadu, India, India
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WO
Warren O'Donnell
Colleague at Genesys
New Brunswick, Canada, Canada
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DR
Dan Rhodus
Colleague at Genesys
Raleigh-Durham-Chapel Hill Area, United States, United States
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AS
Arielle Schacht (Cohen), Cdr
Colleague at Genesys
Denver, Colorado, United States, United States
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SH
Stephen Hueber
Colleague at Genesys
Greater Indianapolis, United States
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Thirumala Kalluri
Colleague at Genesys
Folsom, California, United States, United States
View →
RR
Raj Raj
Colleague at Genesys
Chennai, Tamil Nadu, India, India
View →
KN
Kari Nokkala
Colleague at Genesys
Finland, Finland
View →
SA
Sarah Alkholaifi
Colleague at Genesys
Saudi Arabia, Saudi Arabia
View →
BH
Brandon Haueter
Colleague at Genesys
Saratoga Springs, Utah, United States, United States
View →
MA
Mohamed Aslam
Colleague at Genesys
Chennai, Tamil Nadu, India, India
View →
WO
Warren O'Donnell
Colleague at Genesys
New Brunswick, Canada, Canada
View →
DR
Dan Rhodus
Colleague at Genesys
Raleigh-Durham-Chapel Hill Area, United States, United States
View →
AS
Arielle Schacht (Cohen), Cdr
Colleague at Genesys
Denver, Colorado, United States, United States
View →
SH
Stephen Hueber
Colleague at Genesys
Greater Indianapolis, United States
View →
1 education record
Erick Mauricio Revollo education
FAQ
Frequently asked questions about Erick Mauricio Revollo
Quick answers generated from the profile data available on this page.
What company does Erick Mauricio Revollo work for?
Erick Mauricio Revollo works for Genesys.
What is Erick Mauricio Revollo's role at Genesys?
Erick Mauricio Revollo is listed as Technical Support Engineer | at Genesys.
Where is Erick Mauricio Revollo based?
Erick Mauricio Revollo is based in São Paulo, São Paulo, Brazil while working with Genesys.
What companies has Erick Mauricio Revollo worked for?
Erick Mauricio Revollo has worked for Genesys, Viavi Solutions, Dxc Technology, Hewlett Packard Enterprise, and Hp.
Who are Erick Mauricio Revollo's colleagues at Genesys?
Erick Mauricio Revollo's colleagues at Genesys include Thirumala Kalluri, Raj Raj, Kari Nokkala, Sarah Alkholaifi, and Brandon Haueter.
How can I contact Erick Mauricio Revollo?
You can use AeroLeads to view verified contact signals for Erick Mauricio Revollo at Genesys, including work email, phone, and LinkedIn data when available.
What schools did Erick Mauricio Revollo attend?
Erick Mauricio Revollo holds Bachelor Of Technology (B.Tech.), Data Processing Technology from Faculdade De Tecnologia De São Paulo.
What skills is Erick Mauricio Revollo known for?
Erick Mauricio Revollo is listed with skills including Remote Desktop, Itil, Active Directory, Servers, Windows Server, It Service Management, Unix, and Sql.
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