Erick Mauricio Revollo Email & Phone Number

São Paulo, Brazil

São Paulo Area, Brazil

Provided operational assistance and technical support to customers using VIAVI'S wireless network solution so as to guarantee that capturing, locating, and analyzing billions of mobile connection events are performed smothly and without interruption.• Monitor hardware and software resources using monitoring tools such as Zabbix, Kibana and Grafana.• Perform investigation analyzing logs and datafeed dumps to verify call trace data integrity (work heavily with logs and traces to get to the root cause of any issue).• Monitor ingestion of GSM, UMTS and LTE call traces coming from Network Elements (Data Collectors, Trace servers) from different vendors such as NSN, Huawei and Ericsson.• Generate, modify config files to collect different datafeeds such as Call traces and MMEs.• Analyze and evaluate the usage trend of HW resources in VMs such as CPU, MEM, Disk I/O Latency.• Perform System Health Checks and provide reports for the AMX Group (CLARO) and AT&T in LATAM markets.• Provide and manage technical support with end customer.• Collaborate with internal teams, Project Managers, Solution Consultants, and other IT stakeholders located in different geographies (communication in English, Spanish and Portuguese).

São Paulo Area, Brazil

DXC was formed through the merger of CSC and the former Hewlett Packard Enterprise Services business. I worked in the same role as in HPE.

Worked as a member of a worldwide high performing team. Goals included providing exceptional experience while solving IT related issues for internal customers and keeping company population productive.

Responsible for supporting end users for corporate issued devices as well as telecom services, messaging, MMS, and all HPIT client provided services. Overall, provides a world class employee support experience with an exceptional emphasis on quality resolutions and customer support.

São Paulo Area, Brazil

São Paulo Area, Brazil