• Keep track of the company's revenue margins and conducting budget reviews to maximize profits.• Develop scope definitions, timelines and budgets for new projects and present and negotiate these terms with clients. • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. • Manage relationships and agreements with external partners vendors.• Support recruiting efforts as staffing requirements evolve, making recommendations based on incoming workflow, revenue forecast and other business priorities.• Provide leadership to drive continuous process improvement of all operation processes, with a focus on eliminating manual, non-value-added work.• Lead by example with an emphasis on providing feedback, coaching & developmental opportunities for the Global Operations Team.

• Oversee the daily operations of a multifaceted $83 million complex that includes multiple ice rinks and a 4,600-seat concert venue.• Oversee multi-million budget while tracking revenue margins, conducting budget reviews and maximizing profits.• Established the inaugural, post COVID-19 concert season for the complex developing all aspects of the 28 highly successful tour stops for internationally known touring artists including guest services, production logistics, emergency services, COVID Screening protocols and all production aspects.with clients.• Regularly evaluate the efficiency of business procedures and operations according to organizational objectives and apply improvements.• Refine and implement revise operational policies and procedures for the organization.• Support recruiting efforts as staffing requirements evolve, making recommendations based on incoming workflow, revenue forecast and other business priorities.• Provide leadership to drive continuous process improvement of all operation processes, with a focus on eliminating manual, non-value-added work.• Lead by example with an emphasis on providing feedback, coaching & developmental opportunities.

• Managed touring units of 70+ staff, performers, and technical stagehands in the execution and presentation of professional Ice, Stage, and Floor productions.• Oversaw the day-to-day supervision of the team and workflow running through the office.• Partnered with departmental heads to develop financial plans and ensure company-wide compliance.• Oversighted and supported of all associates to foster excellence in their work and encouraging to maximizing their potential.• Managed unit payroll and annual multi-million-dollar budgets where being consistently 2% to 3% under budget each season.• Collaborated with Public Relations and promotional teams on brand objectives and consistently fostered new ideas to ensure an outstanding experience for associates and guests alike.• Administration of safety and health programs in compliance with regulations.• Conducted and oversaw bi-annual performance appraisals for all staff and associates while preserving professional standards of conduct and work performance.• Communicated a range of information on itineraries, destinations and culture.• Defined, implemented and revised operational policies and guidelines for the organization.