Operations Coordinator
CurrentI help to facilitate the rescue and delivery (donation) of around 5,000 lbs of edible food surplus every week. Replate rescues high-quality, surplus food that would have otherwise been thrown out, and we donate it to local non-profit organizations. I'm responsible for overseeing the dispatch and efficiency of our daily routes, planning food recoveries from large-scale events, managing our communication lines (live chat [Intercom], phone, etc.), resolving live deliveries, coordinating with non-profit recipients, and other related tasks.I communicate directly with clients to manage their pickup schedules and administrative information, and to keep track of any ongoing service issues. Examples of food generators/clients include caterers, event spaces, office spaces, and airports; I.E ZeroCater, Aramark, San Francisco International Airport, and the Chase Center. Our operations encompass areas such as San Francisco, Greater Los Angeles, Chicago, New York City, Denver, and Silicon Valley.Additionally, I'm responsible for establishing and maintaining our relationships with non-profit recipients and food rescue partner organizations. Replate works nationally, so as a fully remote company, we manage our logistics using a mixture of internal tech products and 3rd party software.