Cory Devlin Email & Phone Number

Columbus, Ohio Metropolitan Area

While serving 21 years in the active and reserve military, I built logistics standards for equipment movement across four countries in Combined Joint Operational Area in support of Operation Inherent Resolve. I lead strategic operational changes for the timely resupply critical equipment and building materials for essential life support in other operational areas. I conduct inclusion training for over 227 Soldiers and civilians as the Battalion Equal Opportunity Leader. I guide and support unit Commanders on training, logistics, personnel, and mobilization requirements to ensure constant readiness. I create and implement robust plans to relocate a battalion element, containing 227 personnel and $350M worth of equipment for a year-long combat deployment in Al Assad, Iraq. I organize meetings with key leaders to address vital yearly training requirements.Here are some of my key accomplishments:• Devised military drivers training program resulting in a 60% reduction in traffic accidents involving military equipment.• Formulated digital logistics standard operating procedure for successful implementation by multinational partners in rerouting over $6M worth of material to appropriate coalitions.• Oversaw $350M worth of equipment and coordinated the movement of 225 personnel across Kuwait, Iraq, Syria, and Jordan while maintaining zero discrepancies and equipment losses.• Mentored 300 Afghanistan Army Soldiers in detainee operation techniques and procedures, including human resource management, planning, logistics, and weapons qualifications to facilitate coalition's assumption of military prison operations in Afghanistan.

Columbus, Ohio Metropolitan Area

During this tenure, I have addressed non-standard project requests by capturing customer intent and delivering innovative solutions. I have performed comprehensive audits of project documents to ensure strict adherence to quality measures and compliance standards. I supported efficient and effective implementation project meetings while ensuring seamless communication throughout the entire process. I have prepared and organized project materials, including implementation products for seamless collaboration with internal and external partners. I directed the closure of internal and external audits through the timely submission of timelines and plan changes. I spearheaded the installation and maintenance of self-funded and fully insured insurance plans for small businesses nationwide. I have conducted thorough research on installation issues as well as developed customized resolutions to address specific customer needs.Here are some of my key contributions:• Demonstrated exceptional customer focus by capturing customer intent and delivering proactive solutions for a diverse book of business comprising over 30 clients.• Drove strategic initiatives to optimize implementation processes via real-time analysis of current procedures.• Cultivated internal and external relationships to foster collaboration and drive successful project outcomes.

Columbus, Ohio Metropolitan Area

In this role, I have created and executed end-to-end auditing processes to ensure consistent and well-documented auditing practices across all Consumer and Community Bank lines of business. I contributed to comprehensive trend analysis and reporting to the line of business executives in driving impactful process changes and improvements. I served as the central point of contact for the cross-line of business audit issues for efficient escalated case management.Here are some of my key achievements:• Minimized information technology risk within the quality assurance department by executing comprehensive application profiles for new EPIC and NICE quality systems users.• Achieved recognition for best practice by Consumer Financial Protection Bureau in enhancing quality percentage from 95.13% in 2014 to 99.34% in January 2016 by implementing and enforcing priorities and control agendas for five Consumer and Community Bank-Credit Bureau Dispute divisions.• Optimized departmental control self-assessments by evaluating risks and implementing 142 process improvements and system enhancements.• Attained 99% quality rating by year-end by successfully integrating two new lines of business during 2015.

Columbus, Ohio Metropolitan Area

During this role, I utilized exceptional communication and interpersonal skill while coordinating with colleagues and audit stakeholders across a variety of organizational levels. I have organized meetings with key leaders to discuss and determine critical yearly training requirements while ensuring compliance and skill development within the organization. I have built and maintained a collaborative learning environment by developing and delivering engaging instructional materials and findings related to internal auditing, risk assessment, and controls to employees. I provided audit stakeholders with clear and concise verbal and written communication and actionable suggestions for corrective actions.Here are some of my key accomplishments:• Raised efficiency and effectiveness of existing departmental business processes by performing complex audit assignments independently.• Executed procedure changes and analyzed the impact of operational changes, resulting in increasing efficiency and improving quality across Consumer Bank.

Columbus, Ohio Metropolitan Area

In my previous role, I have administered and ensured timely and efficient completion of projects for Credit Operations Address Cleanup, Default/Collections, MetLife Marketing Campaign, Return Mail updates, and mapping of the Customer Assist application to the Mortgage Servicing Platform application. I forecasted peak workloads ahead of volume spikes to enable strategic scheduling of resources and ensure adherence to service level agreements.Here are some of my key contributions:• Enhanced productivity by 40% by leading and guiding a team of 7-20 customer service associates in executing automated processes for account changes within Customer Request Management.• Decreased human resource usage by 53% by optimizing training systems.• Minimized turnaround time of fulfillment requests by 25% by developing and strengthening professional back-office relationships with downstream partners.• Boosted operational efficiency of the Mortgage Default department by implementing improved front-end procedures, resulting in reducing back-office resolution steps required for issue completion.

North Carolina, United States