Cory Devlin Email & Phone Number

Columbus, Ohio Metropolitan Area

• While serving 21 years in the active and reserve military, I built logistics standards for equipment movement across four countries in Combined Joint Operational Area in support of Operation Inherent Resolve. I lead.
• Devised military drivers training program resulting in a 60% reduction in traffic accidents involving military equipment.
• Formulated digital logistics standard operating procedure for successful implementation by multinational partners in rerouting over $6M worth of material to appropriate coalitions.
• Oversaw $350M worth of equipment and coordinated the movement of 225 personnel across Kuwait, Iraq, Syria, and Jordan while maintaining zero discrepancies and equipment losses.
• Mentored 300 Afghanistan Army Soldiers in detainee operation techniques and procedures, including human resource management, planning, logistics, and weapons qualifications to facilitate coalition's assumption of.

Columbus, Ohio Metropolitan Area

• During this tenure, I have addressed non-standard project requests by capturing customer intent and delivering innovative solutions. I have performed comprehensive audits of project documents to ensure strict adherence.
• Demonstrated exceptional customer focus by capturing customer intent and delivering proactive solutions for a diverse book of business comprising over 30 clients.
• Drove strategic initiatives to optimize implementation processes via real-time analysis of current procedures.
• Cultivated internal and external relationships to foster collaboration and drive successful project outcomes.

Columbus, Ohio Metropolitan Area

• In this role, I have created and executed end-to-end auditing processes to ensure consistent and well-documented auditing practices across all Consumer and Community Bank lines of business. I contributed to.
• Minimized information technology risk within the quality assurance department by executing comprehensive application profiles for new EPIC and NICE quality systems users.
• Achieved recognition for best practice by Consumer Financial Protection Bureau in enhancing quality percentage from 95.13% in 2014 to 99.34% in January 2016 by implementing and enforcing priorities and control agendas.
• Optimized departmental control self-assessments by evaluating risks and implementing 142 process improvements and system enhancements.
• Attained 99% quality rating by year-end by successfully integrating two new lines of business during 2015.

Columbus, Ohio Metropolitan Area

• During this role, I utilized exceptional communication and interpersonal skill while coordinating with colleagues and audit stakeholders across a variety of organizational levels. I have organized meetings with key.
• Raised efficiency and effectiveness of existing departmental business processes by performing complex audit assignments independently.
• Executed procedure changes and analyzed the impact of operational changes, resulting in increasing efficiency and improving quality across Consumer Bank.

Columbus, Ohio Metropolitan Area

• In my previous role, I have administered and ensured timely and efficient completion of projects for Credit Operations Address Cleanup, Default/Collections, MetLife Marketing Campaign, Return Mail updates, and mapping.
• Enhanced productivity by 40% by leading and guiding a team of 7-20 customer service associates in executing automated processes for account changes within Customer Request Management.
• Decreased human resource usage by 53% by optimizing training systems.
• Minimized turnaround time of fulfillment requests by 25% by developing and strengthening professional back-office relationships with downstream partners.
• Boosted operational efficiency of the Mortgage Default department by implementing improved front-end procedures, resulting in reducing back-office resolution steps required for issue completion.

North Carolina, United States