Apple Certified Macintosh Technician for Apple computers as well as IOS devicesDirect contact with Apple support on individual cases to determine coverage and quickest resolutionAll in and out of warranty repairs including software and hardware replacementSales floor coverage as neededFull customer service and support

Quickly diagnose and solve customer issues relating to billing, cellular network issues and initial diagnosis on technical issues before transferring customer to technical support if neededExtensive sales and upsellingSales and support on a wide range of products including cell phones (android, apple, windows & blackberry), tablets & hotspots

Business growth through cold calling, in-store sales and phone technical supportComputer technician and also responsible for training staff in procedures relating to diagnostics, completion dates and new store policiesResponsible for diagnosing and shipments of warranty repair unitsDiscovery and implementation of new methods to optimize department such as Linux / Open source based data recovery software and a custom USB key of useful utilities and scripts to automate common tasks

Transcribed classes and tutored a deaf student in IT – Web development, including JAVA and PHP Programming, Server Administration (Windows and Linux) and HTMLTutored multiple students from Disability Services in basic Microsoft Windows XP and Microsoft Office (Word, Excel and PowerPoint) useTutored student from Disability Services over multiple semesters in Linux, Hardware, Cisco and Business Information Systems

Provided all customer support and training for Voice over IP customers as well as local customers for phone and internet service through email, VoIP and telephoneSupported programming staff in ChinaMaintained and setup all servers including both Linux (Redhat 9, Fedora and Centos) and Windows (2000 and XP) including security, maintenance, hardware installs, troubleshooting and all other related tasksSole administrator for the company and on call 24/7Migrated all existing Linux servers to Centos 4 for ease of administration, security and a standard between all machines from various versions of Redhat and FedoraSetup, maintenance and day to day operations of multiple Asterisk Open Source PBX servers including remotely managed servers in Atlanta, China and multiple locations in India as well as servers on the second and sixth floors of the Dallas Infomart buildingSetup NAGIOS monitoring package to monitor all machines and forward any service interruptions or increased load immediately to my cell phone on a 24/7 basis

All aspects of tech support ranging from transfers of domains, backup and restoration of files, troubleshooting and hosting package selection while on call 24/7Setup and maintenance of CPANEL servers (initially RHEL Linux leased servers at ThePlanet but transitioned to Centos Linux in two racks at Broadwing (now Level 3) located at the Infomart in Dallas, Texas)Security duties for the servers including response to denial of service attacks, day to day security checks and updates and checking client websites for vulnerable versions of scripts and providing them with help as requestedSetup NAGIOS monitoring package to monitor all machines and forward any service interruptions or increased load for instant notification & resolution while on call 24/7Intermediate billing tasks such as fixing billing issues and dealing with overdue accounts