Cory Leo Email & Phone Number

Sherwood Park, Ab, Ca

St Albert, Alberta, Canada

- Managing client workstations- Develop and maintain network schematics and documentation- Troubleshoot client networks- Assisting with remote user setup (VPN)- Installing applications- Familiarity with VMware ESXi, Hyper-V and Azure virtualization platforms.- Monitored network events with MIST, Uptime Kuma/ Zabbix, reviewed Fortinet logs, and maintained Acronis backups.- Manage more than 20 new IT tickets daily and work to improve user experience through communication and system improvements.- Maintain security standards and contribute to evolving security procedures.- Acted as the initial point of contact for reported incidents, assessing the severity, and initiating appropriate actions.- Effectively perform system administration tasks on hybrid and on-prem environments

Comptia Security+ Bootcamp, Cybersecurity

Comptia Network+ Bootcamp, Networking

High School Diploma