On-Site Service Representative
CurrentManaged and aligned account inventory to ensure client satisfaction while growing the product line within each account. Maximized ROI for 20+ top clients including Amazon, Nike/XPO, PepsiCo, Gatorade, and ConAgra. Continually exceeded year-over-year sales goals. • Grew KeepStock sales 50% in 2019 to exceed $2.5M by identifying and deploying solutions to meet customer needs while onboarding new accounts. • Grew sales to $5.3M in 2020, requiring four additional Onsite Service Representatives to service the accounts. Developed and mentored all four team members, maximizing their individual strengths to provide superior service and grow the accounts. • Key member of the national Continuous Improvement Team selected to identify efficient and effective ways to manage and support Amazon accounts. Participated in shadowing day allowing fellow team members to spend a day in the field while managing the account. • Selected as a member of the first Pre-Install Team to take over the Utah Transit Authority account. Key member of the team responsible for this high-level installation resulting in the creation of a national installation team based on the success of the project. • Managed critical inventory to flawlessly meet customer demands during the COVID-19 crisis. Evaluated each account to forecast needs and ensure all products were readily available. • Co-leader of quarterly business review meetings with client leadership teams to review and report on savings, opportunities for improvement, and areas for growth. Collaborated directly with onsite professionals in Safety, Maintenance, Janitorial, Procurement, Operations, Inventory and Engineering. • Coached and mentored new Onsite Service Representatives through KeepStock ride-a-longs, metrics education, and best practices.
