Cory Reames Email & Phone Number

Greater Denver Area

Owner and operator of e-commerce business managing inventory of 1000+ units. Oversees vendor relationships, material and product sourcing, and online marketing. Developed workflow with end-to-end process guides and generates reports to track profit margins and SEO. Maintains a competitive online presence by researching diverse marketing strategies, utilizing industry experts, and measuring customer engagement. Edits listings, processes invoices, and handles shipments.• Increased profit margins year-over-year increasing sales over 75% annually• Improved efficiencies resulting in average sales cycle from 60 days to 30 days• Reduced monthly costs by 50% with vendor negotiations and bulk material purchases

Lakewood, Colorado, United States

Case Management for 100+ applications per week. Reviewed, identified, and gathered required documentation in adherence to program policies and procedures. Created an organized project workflow using process templates, audit notes and task management tools. Referred applicants to numerous community resources based on needs assessment. Diligently researched latest protocol and policy updates.• Average ten-day turnaround from case assignment to closure of applications• Created and shared spreadsheets internally to expedite application processing• Attended and thoroughly researched Eviction Procedures, Tenants Rights, Low Income Resources• Developed vendor relationships with homeless navigators, housing coordinators, case managers and motel management

Broomfield, Colorado, United States

Exceeded sales targets at 125% month over month and recognized for outstanding service performance by leadership, peers and customers. Responsible for high-volume of calls including sales, renewals, payment processing, invoicing, contracts, and technical support. Managed multiple conflicting situations in a fast-paced environment with professionalism and integrity. • Received C-Level recognition for product launch during company merger at 200% sales and superior integration of new procedures• Coordinated sales acquisitions program with process planning, documentation, CRM reporting, and defining key metrics • Highest Average Order Value at 3x team average

Golden, Co

Provide business owners with information and opportunity to support their vision and goals. Assessing needs to increase marketing investment, online presence and growth. Consult with 40+ professionals daily plus internal teams to optimize efficiencies. Products and Tools SME for customers and team. Share feedback to training team for LMS enhancements.• Increased total spend and brand loyalty averaging of 50% per interaction • Quality Assurance scores of 90%+ including Triple 100% within first 90 days.• Awarded President’s Club November 2018 for Top-rated Customer Satisfaction average 4.90% out of 5

Greater Denver Area

"Cory does well supporting her sales teams. She is considerate of their time and adjusts training to accommodate them.... She is always thinking of how to improve things and keeps her customer top of mind, continually focused on their needs. She works very well in a collaborative environment..." Designed, developed and delivered training for teams of 250+ professionals in sales, support and leadership in classroom and virtual environments, on-the-job support and self-serve resources. Conceptualized, coordinated and maintained multiple curriculums simultaneously including new hire onboarding, continued education and content updates.

Greater Denver Area

• Collaborate at all organizational levels to identify intricacies of each territory and align training with leadership objectives. • Drive and improve employee engagement, identify training opportunity and ensure curriculum effectiveness using sales performance data and participant feedback. • Enhanced sales productivity and profitability with continuous improvement of training materials, tools, and delivery for: - new hire onboarding- updates- launches • Supported sales teams daily as Subject Matter Expert and educational resource.

Denver

In addition to exceeding sales goals: • Provide coaching and counseling to help new employees apply training knowledge and skills • Communicate and promote tools and resources• Establish and maintain effective working relationships at all levels of organization • Rookie Lead: Development of others abilities, skills, and business contribution • All Hands Rep: Presentation and Public speaking experience; including proper use of media resources

Greater Denver Area

• Consistently achieved Sales Objectives: Performance Results- MRR: 130%, NRR: 128%, Retention 215%. Finished 2011 and 2012 in Top 5 in organization of 65.]• Collaborate with business leaders across assigned account base to understand how technology plays a role in their business goals.• Enhance customer productivity and profitability while securing successful, sustainable b2b relationships.• Demonstrate strong business acumen when recommending solutions to address needs.• Deep understanding of services, technology, and customer solutions to offer.

Performed 5-Star support within challenging, fast-paced environments while resolving highly escalated issues with extensive focus to detail. Operate multiple internal tools and systems simultaneously while maintaining accuracy in database entry and order processing. • Consistently received Quality Assurance Scores of 5/5 from internal audits and customer feedback surveys. • Provided feedback to management from observation with new representatives. Worked together to develop material to share during training, including job aids, process flow charts, and success strategies.• Balanced voluntary project roles including - Swivel chair: Operate multiple internal tools and systems simultaneously- Live Chat and eChat: resolved highly escalated issues with extensive focus to detail and decision making. - Retail product launches: maintaining accuracy in database entry and order processing. - Monitored call queues across 15 locations globally. Conducted frequent overnight deployment and testing.

Denver, Colorado, United States

• Collaborated with C- level executives to drive business development including advertising effectiveness, and ROI.• Identified opportunities to improve revenue while reducing project costs through the development of partnerships and internal training programs.• Developed a customized action plan for each client designed to help generate incremental sales as well as to maintain customer for life approach.