-Led the posting, interviewing, training, and transitioning processes of new analysts and account managers in the Client Services department-Set metrics and audited the analyst's and account manager’s performance on a quarterly basis-Implemented and maintained an extensive internal “book of business” highlighting all active/ canceled/ prospect client information and interactions-Responsible for maximizing client retention, engagement and upsells through proactive/ reactive outreaches - maintained 80+% client engagement for 100+ clients-Responsible for minimizing client risk, losses and downgrades

● Tracked/audited system performance to improve efficiency, set metrics/goals for internal KPIs, and ensured company services were highly accurate and functional● Developed a thorough understanding of Team Foundation Server interface and functionalityo Documented user requirements and set expectations for bugs, new features, technical work, and knowledge acquisitiono Prioritized tickets based on severity and complexityo Quality tested bugs and new features before releases● Clearly communicated ticket requirements, updates, and resolutions between Client Services, QA, and Development through daily scrum meetings and sprint retrospective meetings

-Reviewed email messages for CAN-SPAM compliance and against custom client rules-Monitored client affiliates and brands in the email marketplace-Supported account managers with: -Demo and training calls with clients and prospects -Client account setup and maintenance -Actionable insights and meaningful data trends

-Promoted artists, campaigns, tours, and events for Columbia Records, RCA, Epic Records, Sony Electronics, and more-Analyzed and reported on performances, demographics, venues, etc.-Distributed and posted marketing tools to physical locations, as well as online through social media-Managed multiple dedicated social media accounts, garnering hundreds of followers-Worked as marketing strategist, publicist, tastemaker in the St. Louis market, and brand ambassador-Working with multiple press outlets, both student and professional