• Act as point of reference & leader of the team• Interview/hire/train new Account Managers• Work with internal management to streamline processes • Responsible for retention and growth• Engage and strengthen broker and client relationships • Consult with groups to strategize and provide customized solutions • Meet with clients to present Annual Business Reviews • Partner with Sales to strengthen territory

•Retain significant percentage of assigned client base•Provide outstanding service to our clients and their Brokers/Consultants•Serve as a subject matter expert for vision products in Insurance industry•Provide on-time/accurate renewal proposals to clients/brokers•Quickly respond to inquiries and issues•Interact daily by phone with external constituents•Develop strong relationships with internal and external constituents•Maintain/Obtain proper licensing as… Show more •Retain significant percentage of assigned client base•Provide outstanding service to our clients and their Brokers/Consultants•Serve as a subject matter expert for vision products in Insurance industry•Provide on-time/accurate renewal proposals to clients/brokers•Quickly respond to inquiries and issues•Interact daily by phone with external constituents•Develop strong relationships with internal and external constituents•Maintain/Obtain proper licensing as needed•Collaborate with clients/brokers to provide optimal benefit design•Finalize and implement as negotiated plan designs and renewals Show less

•Oversee and manage the daily operation of the phone room by briefing recruiters on projects and assisting them in obtaining focus group quotas•Prepare profiles and respondent information for submittal to clients •Oversee Confirmation and Rescreening department•Cold call database respondents to qualify for participation in focus groups•Schedule and give respondents all necessary information to ensure participation

•The Acquisition and Maintenance of Customers•Direct immediate contact with customers who have not renewed their Lease agreement(s)•Act as a customer counselor who resells the benefits of timely lease agreement renewal payments•Document all customer promises and update customer information in the store computer system•Assist with merchandise returns and customer deliveries as directed by GM•Perform responsibilities of the Customer Accounts Manager when directed