VividCloud is a 100% US-based high-tech software services company. We provide software development services to help our clients with the digital transformation of their products by leveraging cloud computing, IoT, and data engineering technologies.We design and build new products and systems, and importantly, rearchitect and migrate high value legacy software to the cloud.VividCloud is an AWS Consulting Partner providing services to the Healthcare Technologies, Industrial, Consumer Devices, Automotive, Financial and Insurance, and Software and Media industries.

Develop programs, tools and processes to automate and streamline various workflows from development and testing to deployment and troubleshooting. Manage build servers while creating, automating and monitoring build deployments to Development, Test, and Production environments. Source control administration, maintenance and customization using GIT and TFVC. Troubleshoot complex environment and software problems. Design and develop scripts and application solutions that are practical, extensible and maintainable using a variety of programming languages. Create extensive project documentation including white papers, training materials, management reports, installation notes and user documentation. Support application developers on standard tools and processes in compliance with organizational standards and requirements.

Manage TFS code repository, manage Collections and Team Projects, customize Work Items and Process Templates, and maintain security and user access.Install, maintain and administer all products and servers related to source control activities including backups, OS and software upgrades, etc...Maintain and improve practices of branching, check-in policies, gated check-ins, etc…Maintain In-House utilities (.Net, Powershell, cmd scripts)Provide support to development staff for source control related issuesAssist with planning and maintenance of development and testing environmentsAssist other departments, such as Development and Release Management with system, database, technology and deployment issues.

Conduct advanced diagnosis of defects with assigned technology products; document, reproduce and notify Technology Analysts and/or Development of findings.Resolve client inquiries and issues in a timely manner; communicate closure effectively through email and phone communications.Create documentation and troubleshooting methodologies to assist the other Tyler Technical Support teams with troubleshooting basic issues with assigned technology products.

Performed onsite and remote software installation services for new and existing clients in accordance with the service work order.Install and configure applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux.Install and configure databases which include Microsoft SQL Server.Install and configure web servers and deploy web products to clients.Provide technical training to clients regarding software installation procedures as needed.

Advanced knowledge of troubleshooting issues with computers, applications and networking including routers, firewalls and communication protocols.Interact with customers via walk-in, telephone, email, and on-site support. Virus removals, file recovery and OS Installations (Mac and PC).Excellent customer service and problem resolution skills.

Installing and servicing phone systems. Troubleshooting and resolving telephone issues. On-site technical and software support for business client PC's, gateways, servers, routers, and switches.Experience running UTP cable, installing patch panels, switches, wireless access points, wireless repeaters.

Handling and rotating back-stock for many grocery retailers in central and down-east Maine. Stocked shelves and special displays during promotional periods.