Cory Walker Email & Phone Number

• Consulted residents/occupants through the eviction process. Administered demands and notices to vacate. Filed and ordered writs and judgments. Communicated and collaborated with attorneys to navigate evictions for.
• Top Coordinator reducing call time.
• Complied with 100% of quality assurance 0 violations, new hire training, eviction filing transition.
• Trespasser/Non-Compliance Eviction- 0 violations streamlined new filing process, new hire training.

• Rideshare Transporting passengers to specific locations.
• Package delivery Scanning and organizing packages. Delivering packages

• Negotiated settlements with second mortgage and short-sale clients. Analyzed detailed personal credit documents including bank statements and tax returns, to verify income figures and recoup “charged off” payment.
• Ranked in top 10% of collectors, retrieving more than 150% of significantly delinquent accounts.
• Complied with 100% of quality assurance policies and FDCPA regulations.
• Exceeded all key performance expectations including talk time, customer contact, and delivered revenue of $160k per month.

• Negotiated Consent Agreements and stipulations for Entries of Judgment, following issuance of court summons. Maintained a client load of 300-400, each with multiple credit accounts.
• Reduced client re-payment rates 25% vs. industry standard; exceeded monthly account closure goals by 15%.

• Validated client debts addressed complaints and lawsuits to minimize or erase wage garnishments or account freezes. Managed staff of 15 negotiators, owned all work performance, hiring, and disciplinary actions.
• Settled nearly $4M annually, through strong negotiations with collection agencies, on behalf of corporations including Chase, Bank of America, and American Express.
• Developed new operating procedures for the negotiations department, protecting firm against retroactive lawsuits.
• Structured monthly incentive / bonus payment program for workers exceeding key performance metrics.
• Organized and delivered new staff training programs to expedite collections / negotiation readiness.
• Initiated new business development / marketing programs; created new revenue streams and corporate branding through trade show attendance and social media broadcasting.

Master, Management

Professional Development Courses, Leadership Development, Fha Protocols, Fannie Mae Training