Cory Williams Email & Phone Number

Kansas City, Missouri, United States

Developed and managed projects that leveraged digital tools and technology to improve visibility and profitability for +$800M in dealership sales• Led cross functional teams of developers, finance, and operations team members to design and implement data intelligence software that allowed detailed sales & manufacturing data to be incorporated into Power BI dashboards• Developed comprehensive unit detail model that provided granular visibility into production hours & costs which drove… Show more Developed and managed projects that leveraged digital tools and technology to improve visibility and profitability for +$800M in dealership sales• Led cross functional teams of developers, finance, and operations team members to design and implement data intelligence software that allowed detailed sales & manufacturing data to be incorporated into Power BI dashboards• Developed comprehensive unit detail model that provided granular visibility into production hours & costs which drove better evaluations of product lines and assembly processes• Led pricing analysis for multiple product lines, through use of price scraping data, that focused on exposing underpriced equipment in specific geographic markets Show less

Kansas City, Missouri Area

• Analyze complex business problems and issues using data to provide insight to decision makers• Implement process changes and process improvements that are sustainable and repeatable • Consult with business stakeholders and participate in cross-functional teams to address business issues• Participate in identified business initiatives and project delivery• Collaborate with business intelligence developers to suggest insightful supplemental visualizations and interactive data… Show more • Analyze complex business problems and issues using data to provide insight to decision makers• Implement process changes and process improvements that are sustainable and repeatable • Consult with business stakeholders and participate in cross-functional teams to address business issues• Participate in identified business initiatives and project delivery• Collaborate with business intelligence developers to suggest insightful supplemental visualizations and interactive data offerings Show less

Kansas City, Missouri Area

• Accountable for Cerner client support relationship.• Developed daily and weekly reporting for Client Metrics.• Accountable for Client Satisfaction and service level attainment• Achieved business objectives by cultivating external client relationships, delivering recurring reviews of support metrics to client leadership, and recommending impact strategies• Managed client service request escalations and escalate as appropriate• Obtained approvals for change requests… Show more • Accountable for Cerner client support relationship.• Developed daily and weekly reporting for Client Metrics.• Accountable for Client Satisfaction and service level attainment• Achieved business objectives by cultivating external client relationships, delivering recurring reviews of support metrics to client leadership, and recommending impact strategies• Managed client service request escalations and escalate as appropriate• Obtained approvals for change requests, prepared documentation, and lead weekly client change control call• Worked in technology applications to track issues, monitor resolution, and confirm process adherence• Facilitated and coordinate package management• Collaborated with internal stakeholders to achieve client objectives Show less

Kansas City, Missouri

• Provided leadership/oversight to all learning efforts to ensure deliverables are executed and met.• Managed day-day activities and assignments for all learning efforts.• Managed, coordinates and communicates onboarding expectations for Cerner resources.• Managed delivery of multiple learning project initiatives designed to enhance learning support.• Managed financial management issues• Provided feedback and performance to associates• Conducted bi-weekly syncs with… Show more • Provided leadership/oversight to all learning efforts to ensure deliverables are executed and met.• Managed day-day activities and assignments for all learning efforts.• Managed, coordinates and communicates onboarding expectations for Cerner resources.• Managed delivery of multiple learning project initiatives designed to enhance learning support.• Managed financial management issues• Provided feedback and performance to associates• Conducted bi-weekly syncs with Cerner Training resources• Oversaw trainer planning, trainer resourcing, and trainer development.• Served as onsite manager for Cerner trainers and 3rd party trainers• Delivered communication to all trainers including project updates, domain information, issues, scheduling changes, policy and professionalism reminders, etc.• Oversaw Train Domain Copies, Refreshes, Data Population and Data Validation.• Built out Course Training Schedule for over 3,000 end users. • Planned and helps deliver Train the Trainer, Train the Coach programs and development activities• Managed trainer escalations and issue resolution• Served as onsite leadership supporting classroom management, onsite activities and resources• Served as a liaison between facility training coordinators/regional leadership and the centralized learning team Show less

Kansas City, Missouri

• Managed client contract/s against project work and plans to help coordinate work effort while monitoring scope discrepancies and driving a resolution to support overall project• Analyzed project financials against resourcing needs while monitoring associates are allocated appropriately; identified financial gaps and mitigation plans to ensure financial requirements• Maintained overall project schedule while organizing client events while building schedules, agendas and logistics;… Show more • Managed client contract/s against project work and plans to help coordinate work effort while monitoring scope discrepancies and driving a resolution to support overall project• Analyzed project financials against resourcing needs while monitoring associates are allocated appropriately; identified financial gaps and mitigation plans to ensure financial requirements• Maintained overall project schedule while organizing client events while building schedules, agendas and logistics; identified risks and mitigation plans while ensuring resource availability• Provided leadership and oversight to projects and team so that deliverables are met • Managed day to day activities of project and resources• Ran and analyzed key reports to support key project metrics• Moderated client and Cerner project meetings• Reviewed and monitored associate expense reports and timesheets• Managed project associates and help to drive their professional and career development • Drives solutions and support to client while focusing on client satisfaction• Trusted with highly visible information and tasks• Created and demonstrated knowledge sharing to associates• Brought visibility and escalates issues or discrepancies that hinder project and/or resources• Executed team planning • Built trusting relationships with client and Cerner associates • Strategized and delivered learning schedules while gaining buy-in from stakeholders for behavior change Show less

Kansas City, Missouri Area

• Managed all aspects of receivable operations, and reverse logistics.• Increased sales and margins of used merchandise by writing detailed descriptions that would drive enhanced profits.• Initiated a database for all products using a unique identifier so product can be scanned in the Shipping QC Database for shipping accuracy• Drove Shipping accuracy from 1:1,000 packages shipped without an error to 1:4,500 packages shipped without an error• Managed all cycle counting and… Show more • Managed all aspects of receivable operations, and reverse logistics.• Increased sales and margins of used merchandise by writing detailed descriptions that would drive enhanced profits.• Initiated a database for all products using a unique identifier so product can be scanned in the Shipping QC Database for shipping accuracy• Drove Shipping accuracy from 1:1,000 packages shipped without an error to 1:4,500 packages shipped without an error• Managed all cycle counting and inventory reconciliation • Determined and initiated product prices for all used merchandise • Built a database that showed all P and L and Inventory Turnover for all used product.• Strong customer relation skills with the ability to develop long-term alliances as well as maintaining relationships with current customers and vendors • Developed SAP's for reverse logistics and order processing • Due to broad experience and warehouse insights I trained and on boarded all new employees. Show less