Cory Witt Email & Phone Number

United States

Rochester, Minnesota, United States

-Assisted customers and received over 20 positive customer reviews-Engineered solutions to do whatever it takes to make sure the customer never paysmore than they have to by reducing upfront cost of medications through coupons,troubleshooting insurance issues, and increasing satisfaction-Instructed customers on insurance and workflows daily, to provide accountability-Collected and analyzed clients' feedback to improve processes

Rochester, Minnesota, United States

Promoted from Customer Success Engineer in 2022-Increased departmental revenue through proactive calls and targetted upselling-Managed 35 customers' journeys: sales opportunities, monthly meetings, solvedsupport cases, and fully-coordinated 20+ projects-Managed SaaS services for 47 customers over 4 years, with 6 high-priority accountsincreased departmental revenue over previous year KPI's-Achieved a 98% customer-satisfaction rate, measured among 30 customers over 1year through case-closure questionnaire-Engaged daily with Microsoft CRM and Adobe Workfront - comparable to Jira,ZenDesk, HubSpot - to document, debug, resolve complex end-user issues onsoftware functionality, performance and system configuration-Led and supported a 5-person team in positions up to inter-departmentaldirectors' level over 4 years-Created a collaborative documentation system over a year in OneNote, reducingcase resolution time by 20% yearly over 4 years-Managed communication between 150-200 customers, account managers,developers, and project managers. This reduced churn from 12% to 7% over 4years-Contributed to Metafile's Culture Committee to further company initiatives, bringemployees together, and develop a diverse work culture-Engineered adaptive work within customer environments: in 4 months, increaseddepartmental revenue by to exceed previous year KPI's-Curated 37 strong customer relationships through routine check-ins and calls toidentify opportunities for upgrades, discuss pain points, and discover organicexpansion opportunities

Rochester, Minnesota, United States

-Go-to expert regarding the company’s complex SQL database-Implemented creative thinking to understand how store product, vendor, sale, and staff information for the grocery store is stored and organized within the company’s SQL database-Trained new staff on software that directly integrates with the SQL Database-Available on-call at any time to provide hardware support on store servers-Managed and troubleshoot point of sales systems, cash registers, deli scales, etc

Eden Prairie, Minnesota, United States

-Configured 20+ complex AV systems following system-flow drawings-Collaborated with project managers and on-site resources to resolve installationissues through 20 projects with budgets from $20,000 to over $1,000,000-Managed resources such as staff, available hours, on-hand inventory, and personalexpenses for 50+ projects, optimizing time management practices and reducinglabor costs-Installed and configured 90+ AV technologies including speakers, Cisco Webexmeeting rooms and video walls for 92 projects-Established relationships with high-priority and demanding clients including MayoClinic and Ecolab to ensure projects are done at time while minimizing costs

Chaska, Minnesota, United States

-Provided technical assistance and support to 50+ Skyward customers using SchoolSTA's proprietary technology-Wrote professional product documentation, including a 64-page customer-facingproduct guide and an internal customer success playbook and knowledge-base-Created a 64-page product manual guide on STA's Safe Visitor ManagementSoftware-Managed technical support for STA, conducted sales demos and resolved supportissues using Salesforce and GoToMeeting-Overhauled company's security policies and implemented enterprise antivirussolution-Served as the company's G Suite administrator

Minnetonka, Minnesota

-Oversaw time and resource management, delivering enhanced support topremium clientele at United Healthcare and Optum's headquarters-Served as the "magician behind the curtain" for executives-Provided pivotal support, optimizing executive efficiency-Set-up, troubleshot, and managed Cisco Webex calls for executives

St. Peter, Minnesota

-Managed digital media equipment and staff for set-ups and strikes-Hauled and deployed stage lighting, audio equipment, and live event equipment across campus for conferences and events in all forms of weather-Provided on-site sound support including troubleshooting, sound mixing, consultation, live streaming, and production flips that required creative and time-sensitive solutions-Communicated with writers and other editors to ensure the product we published was of the utmost quality

Greater Minneapolis-St. Paul Area

-Wrote and edited articles for publication in a timely and organized manner-Maintained knowledge of IBM’s products and technologies on a basic level to write articles that represent their core values and product interests

Greater Minneapolis-St. Paul Area

-Troubleshoot issues with hardware and Gsuite including calendars, email accounts,lab devices, and computer hardware-Managed procurement and ongoing support for network and computing devicesacross diverse OS, including Windows, Linux and OSX-Acquired expertise in computational biology and computer support, leveragingresources at the Minnesota Supercomputer Institute-Ensured lab compliance by maintaining up-to-date bloodborne pathogen andradiation-safety certifications

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Activities and Societies: Diversity Leadership Council, Minnesota College Republicans (Chair and Executive Leadership), Event Services.

High School Diploma

Activities and Societies: Mock Trial