Senior System Engineer
Current• " Managed Service Provider" (MSP) environment where I provide Server Administration, System Engineering, and other technology needs for multiple clients• While assigned specific clients to be the Primary Engineer over, I will troubleshoot and work on issues for any of Ergos's Clients, for complete issue resolution• As a Senior Engineer, I am an escalation point for helpdesk level technicians and Jr.Engineers to handle advanced troubleshooting for issues or problems which could not be resolved in a timely manner, or it is outside the scope of the tech's knowledge of the Server and Network related issues• Interact often with Vendors during Server Migrations and new technology roll-outs