Currently manage the Credit/Collections team for the Pest Elimination division. Responsible for leading street & corporate credit, collections with the objective of minimizing credit risk, driving down DSO, and maximizing cash flow from receivables.Previously led both the Dispute Resolution team and the Work Order Management Billing team. *Work Order Management- Responsible Customers who utilized 3rd party portals to manage expense and ensure our operations team was onsite performing service.*Dispute Resolution- Responsible for managing ALL Ecolab divisions disputes to gain resolution and maintain our expected SLA cycle time.

• Responsible for Co-Managing the migration of all Accounts Receivable from Eagan, MN to Costa Rica.• Developed materials and training for Accounts Receivable and Operations new hires located at our Global Service Center in Costa Rica.• Successfully migrated and managed the Sweet & Maxwell legal Accounts Receivables and Cash Applications processes from London, UK to Eagan, MN.• Responsible for $820 Million in annual receivables throughout the globe.• Currently interact with all levels of Management, various internal departments, third party vendors, and customers to streamline policies and procedures.• Improved Intellectual Property DSO from 82 days to 61 days in 12 months after the migration to Eagan.• Able to work on multiple systems such as SAP, Greatplains, Oracle, Peoplesoft, Salesforce, Getpaid, and Global.• Create strong communication lines and SOP’s throughout the IP business migration from global locations to Eagan, MN.• Travel both domestically and internationally to assist with business migrations, knowledge transfers, and training.

• Managed and supported ten regional offices in day to day practices and conducted on-site regional visits. Responsible for all regional operations including training, originations platform business development and SOP compliance.• Monitored the performance of my regional inventory control staff to ensure inventory was well maintained, marketed for sale and liquidated for maximum recovery. Reviewed NRIC, write-off’s, and short sale offers. Approved all methods of disposition and loss severity of repossessed collateral to ensure company objectives were met.• Reviewed daily operations performance reports for collections, inventory, and loan originations. Worked with regional staff for optimal delivery of performance goals and objectives.• Reviewed and monitored all budgets including G & A, defaults, and resolve options.• Responsible for managing the servicing of all outstanding loans to ensure adherence to Federal and State laws and practices.

Assertive, results-focused professional equipped with ten years of progressively responsible experience in the credit industry, encompassing site operations, client relations, sales, and call center functions.Dynamic team player and leader adept at training, supervising, and motivating staff to achieve high levels of performance.Key focal points are client relations, operational/account management, and performance management and improvement.