As an experienced team leader and claims processor working in the medical claims industry, I have the honor of leveraging my experience to help Veterans receive the care they need when they need it. I've focused my professional development on many skills, but with a particular focus on associate training and coaching, improving process and workflow SOPs, and high-level communication. On top of helping my colleagues accel in their careers, I am incredibly results-driven and obsessed with refining strategies for optimal performance. Whether it's my own metrics or someone else's, I love to analyze current workflow and strategize on how to make continuous improvements to see better and better results.