Cory Randolph Email & Phone Number

Costa Mesa, California, United States

• Provide on-site and remote technical support for software and hardware.• Handle tickets in the Jira Service Management system.• Identify persistent problems and recurring failures and escalate to the engineering team.• Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.• Inventory and Asset management of all endpoint hardware.• Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, etc.• Identify knowledge articles and SOPs for end users and internal IT.• Assist with ongoing operational improvements and implementation projects as needed.

Irvine, California, United States

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Provide first line analysis and resolution of escalated problems using basic system operating commands to resolve software application problems as well as hardware problems.

Los Angeles Metropolitan Area

• Implemented a comprehensive software and hardware update plan, orchestrating the migration of user sign-on to Microsoft Azure Active Directory Single Sign-On (SSO), resulting in enhanced security measures, simplified access management, and increased productivity for the entire organization.• Assisted in migration of local Active Directory accounts to Azure Active Directory.• Documented design specifications and installation instructions for company-wide use.• Managed Group Policies, created and managed company-wide user accounts, and provided technical support for users in a helpdesk function.• Managed Solar Winds, VMWare, Pingdom, Active Directory, Microsoft Exchange, Duo VPN, Jira, Confluence, Slack, O365, and other software.

Los Angeles Metropolitan Area

• Worked with various logistics vendors to ensure shipments are properly sent to their correct destination in a timely manner.• Resolved undeliverable shipment discrepancies with the corresponding internal departments and analyzed the root causes and reported to senior management for improvement strategies.• Developed and implemented technical project management tools, such as plans, schedules, and responsibility, and compliance matrices.

Walnut, California, United States

• Project manager over multiple contracts with an annual gross revenue of $1-$3M a year each.• Created operational and financial reports to ensure successful project progression, including revenue tracking and accruals.• Worked with a team of seven project coordinators who analyze metrics and data to meet KPIs and project milestones.• Assisted with Acumatica ERP implementation as well as transitioned from field paper data documents to electronic automation.• Ensured compliance of contracts, management of obligations, quality of data, and client satisfaction.• Attended daily, weekly, and monthly project meetings with management and customers.• Billed and collected on project invoices.• Utilized SAP for data submission and tracking.

Industry, California

Columbus, Ohio

Columbus, Ohio Area

Dublin, Ohio

Bachelor'S Degree, Business Administration And Management

Bachelor'S Degree, Business Administration And Management