Cory Werner Email & Phone Number

Redford Charter Township, Mi, Us

Commerce Township, Michigan, United States

Bloomfield Hills, Michigan, United States

Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities;Responds to member feedback with urgency and provides follow up communication with solutions;Assists the manager with monthly and annual budget recommendations;Assists in training team members through providing on going training, coaching, counseling, and continuous feedback;Assists with the recruiting and interviewing for the Operations department;Builds positive relationship with members while gathering feedback;Coordinates and creates Operations staff schedules.

Commerce Township, Michigan

Manages and supports all Aquatics Team Members (Lifeguards, Swim Instructors, and Swim Coaches); Cast, train and develop all Aquatics Team Members;Completes and documents daily inspections to ensure pool area cleanliness and safety;Facilitates lifeguard training on pool safety and rescue techniques during monthly in-services;Assesses individual performance, provides feedback, and coaches Aquatics Team Members accordingly;Manages the aquatics department within budgetary guidelines daily;Formulates, monitors and reconciles the budget and financial reports for aquatics programs;Exceed all swim lesson and swim team program participant and sales goals;Register and transfer new and existing swim program participants;Act as Manager on Duty of the club;

Rapid City, South Dakota Area

[Capitol Management LLC]Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of our service culture, maximised operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.Ensure full compliance to Hotel operating controls, policies, procedures and service standards.Lead all key property issues including capital projects, customer service and refurbishment.Handling complaints, and oversee the service recovery procedures.Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.ensure all decisions are made in the best interest of the hotels and management.Deliver hotel budget goals and set other short and long term strategic goals for the property.Developing improvement actions, carry out costs savingsOverseeing and managing all departments and working closely with department heads on a daily basis

Rapid City, South Dakota

[Capitol Management LLC]Responsible for strategic operational planning for all aspects of new indoor waterpark.-Included planning operational budget-Contacting vendors for all areas of project (Ticketing & Sales, Operational Supplies, Lifeguard Training Programs, IT & Web development)

Sevierville, Tn

• Director of waterpark operations; facilities/operations include a 66,000 sq ft indoor waterpark, two separate outdoor waterparks, 2 salaried managers, 9 supervisors, & year-round lifeguard/attendant staff of 110-150.• Plan & manage $1.5mil labor & expense budget; • Prepare daily & weekly labor reports;• Recruit, hire, & train new employees; • Inventory & ordering of operational supplies; • Created waterpark Standard Operating Procedures manuals; • Improved & revised departmental on-boarding program & continuous training programs;• Recognized as top three department in resort customer service scores by third-party eSurvey program;• Developed new guest height safety program; • Tracked & reported relevant rescue statistics;• Developed new employee incentive & retention programs; • Successfully reduced employee injuries; • Respond to & resolve guest concerns; • Respond to guest injuries in the resort.

Kansas City, Ks

*Responsible for 6 departments, including Lifeguards, First Aid, Park Services, Water Quality Technicians, Pool Cleaners, & Landscaping. *Recruited, hired and trained 300+ seasonal staff member. *Planned & managed $2mil.+ operational budget. *Ensured exceptional guest service by addressing & resolving guest concerns. *Inventory & ordering of operational supplies, including first aid and janitorial supplies, pool chemicals, & park safety equipment. *Negotiated with potential vendors for park supplies. *Successfully implemented new S.O.P’s in departments to enhance processes & procedures. *Managed Water Quality Technicians to maintain highest water quality safety standards.*Successfully reduced employee injuries over previous years.

Traverse City, Mi

• Director of waterpark operations, including 100 year-round lifeguards, supervisors, & managers.• Was progressively promoted from Aquatics Manager, to Assistant Director, and Aquatics Director in 8 years with the company.• Recruit, Interview, hiring & training of new staff members;• Instructing original/renewal guard classes; • Instructing daily/monthly in-service training; • Scheduling of Managers, supervisors, & lifeguards; • Respond to physical/medical injuries in the lodge; • Resolve guest concerns; • Acting as the Manager on Duty of the resort; • Evaluating the performance of lifeguards through the use of Contribution Assessments; • Planning & monitoring of the $1mil.+ waterpark budget; • Inventory & ordering of all waterpark supplies; • Develop employee incentive & retention programs; • Oversee the Great Wolf Swim Lesson program, swim program profits approx. $25,000/yr; • Assisted during pre-opening of new Resorts with Aquatics Operational Training. • Assisted in development of the lifeguard training program for new lifeguards, including the Aquatics Standard Operating Procedure. manual. • Have received E&A Gold, Silver, & Bronze Awards for facility audits.

Bachelor Of Arts, Interdisciplinary Studies-Human Resources

Activities and Societies: Spartan Marching Band, Spartan Brass, Kappa Kappa Psi

Hs Diploma

Activities and Societies: Marching Band, Symphonic Band, Musicals, Track, Tennis