- Contracting through Allegis Global Solutions (AGS) at Microsoft- Responsible for multi-cloud contractual delivery for platform migration across global Office Product Group- Working in collaboration with global teams to drive migration roadmap, strategy, and execution of 70+ different services. Utilizing data mining and reporting to manage service requirements and Azure cloud capacity

MIT: Applied Data Science Program: Leveraging AI for Effective Decision-Makinghttps://professional-education-gl.mit.edu/brochures/mit-data-science-program

- Developed cross-industry Power Platform solutions and demo assets for GTM and Sales enablement teams that integrated with Dynamics 365 and SAP pre-release APIs and features, requiring thoughtful cross-organization collaboration. - Microsoft 365 shared development tenant creation for industry cloud solutions and POCs, enabling our team to develop and upskill.

- Led and collaborated on multiple projects across the product, GTM, Sales and Marketing organizations- Facilitated external partner integrations with pre-release Viva Learning provider APIs- Led and created first of its kind Viva "Customer Test Drive" tenant, allowing 50+ customers to bypass the Trials program and accelerate the sales of the Viva Suite (Insights, Learning, Topics, Connections). - Increased Customer Test Drive success rate by automating a repeatable customer life-cycle program, reducing toil and greatly improving the efficiencies for customer signup, follow-up, offboarding, and actionable reporting- Created customer-defined Power BI solution with Row Level Security to integrate with Viva Insights, playing a key role landing the first South American customer contract.

- Led multiple end-to-end cross-team, cross-org projects with mixed teams of developers, data analysts, PMs, and service engineers. - Created customer telemetry data pipelines, reports and alerts to dramatically reduce customer onboarding time, Costs of Goods Sold (COGS), and improve data quality and accuracy- Key go-to person for field staff and product team members of varying technical skills for understanding customer related service issues and impact.- Project lead and developer in creating complex, synthetic collaboration data models and real-time activity generation, scaling to thousands of mailbox users. These solutions have been extended to over a dozen new tenants serving hundreds of field sellers, product teams, partners, and customers.- Project and validation lead for Exchange Hybrid solution, managing risks and schedules with external development partner companies for complex quality assurance validation of their individual solutions.- Improved the reliability and performance of the Exchange mailbox extraction C# code, increasing data quality and success metrics to over 90% (was 70%).- ETL infrastructure runbook implementation using Python, PowerShell, ADF, MongoDB, PostgreSQL.

- SDET lead responsible for Excel Web Application performance. Maintained close collaboration with Office online perf teams (Excel, Word, PowerPoint) to unify measurement and reporting strategies- Led a team to build reliable synthetics, telemetry, aggregations, and visualizations for detection, analysis, troubleshooting, and alerting of performance changes before and after deployment- Reduced MTD & MTTR of performance regressions via the live O365 service and lab automation.

- Test Lead in Beijing for Outlook Web App's S/MIME feature, Exchange Control Panel performance, and Exchange Tenant Reporting- Owned Cloud Data Mining and Optics for feature usage, performance, user experience, and errors/exceptions.- Owned Client and server performance and scalability of Exchange Admin Center and Tenant Reporting Web Service

- Validation automation of SafeHtml, Owa Options, globalization, and localization.- Led a test and automation team through multiple v1 releases including test teams in Cambridge UK, Stockholm, & Tokyo for testing on world devices

Network Admin + GIS development