Senior Project Lead | Data Engineer | Service Engineer - Viva Insights
Redmond, Washington, Us
- Led multiple end-to-end cross-team, cross-org projects with mixed teams of developers, data analysts, PMs, and service engineers. - Created customer telemetry data pipelines, reports and alerts to dramatically reduce customer onboarding time, Costs of Goods Sold (COGS), and improve data quality and accuracy- Key go-to person for field staff and product team members of varying technical skills for understanding customer related service issues and impact.- Project lead and developer in creating complex, synthetic collaboration data models and real-time activity generation, scaling to thousands of mailbox users. These solutions have been extended to over a dozen new tenants serving hundreds of field sellers, product teams, partners, and customers.- Project and validation lead for Exchange Hybrid solution, managing risks and schedules with external development partner companies for complex quality assurance validation of their individual solutions.- Improved the reliability and performance of the Exchange mailbox extraction C# code, increasing data quality and success metrics to over 90% (was 70%).- ETL infrastructure runbook implementation using Python, PowerShell, ADF, MongoDB, PostgreSQL.