Responsible for providing executive oversight on business development sales opportunities, project engagements, operational activities, and strategic planning, ensuring high-quality experiences are realized by the Client. Accountable to customer executives and responsible for developing strategies to effectively leverage Netsmart's products and professional services offerings to provide value and foster healthy customer partnerships.- Lead multi-State, Human Services and Behavioral Health organizations on the adoption of technology, software, and professional services, with results exceeding targets in bookings (117%), cash collections (109%), and revenue (105%).- Grew book of business by 20% year over year, resulting in several multi-year, managed services agreements, and partnership extensions, with focus on alignment to Client imperatives.- Engaged with Clients in discussions on full outsourcing, including rebadging of employees, partial managed services deployments, and hybrid staffing models, to improve Client operational experience and financial health.- Collaborated with customers on strategic planning to develop future roadmaps, resulting in expansion of product portfolio and new managed services contracts in a variety of healthcare delivery venues.- Exceeded Netsmart defined objectives and key results, improving defined metrics while delivering consistent results to the company and contributing demonstrable value, improved financial metrics and operational efficiencies across assigned customer organizations.

Established and maintained trusted customer relationships at all levels of executive leadership and clinical venues ensuring business needs were met, key performance indicators achieved. Identified sales development opportunities to align with client's strategic plan. Provided executive oversight to project engagements.- Led negotiation of Master contractual terms and over-arching agreements, resulting in a seven-year partnership extension; achieved new sales bookings of 220% to plan.- Managed a cross-functional, multi-disciplinary team of executives and associates responsible for driving business development opportunities, implementations and operational activities, with a recurring book of business of more than $40M annually at 20%+ operating margin.- Facilitated onboarding of 85 employees related to comprehensive managed service outsourcing agreement; ensured benefits continuation, compensation equivalence, correlated job responsibilities and other contractual negotiations to ensure successful transition for the associate and uninterrupted client service and support; resulted in improved service levels and satisfaction.

Client’s advocate to Cerner’s engineering, executive leadership, solution support, technology, and consulting business units, ensuring optimal client experience and service delivery; responsible executive to demonstrate value attained and service levels met. Facilitated deployment planning, addressed implementation escalations, continuously grow and improve client reference-ability and responsible executive for account profitability, cash collections, operating margin attainment and contract negotiations.- Signed 10-year remote hosting agreement with bookings over $120M; resulted in improved domain uptime, application response time, user experience and lower volume to clinical help desk. - Implemented a regional based governance structure to improve collaboration, change control and project prioritization across a multi-state account; resulted in standardization of monthly application change bundles, structured roadmap and shared experiences across disparate facilities.- Led project with software development engineers and client leadership to successfully deploy first of type mobile app for nurse staff scheduling; successful activation across multiple facilities resulting in improved user experience and staffing efficiencies.- Identified solution optimization opportunities to align application configuration settings, improve system performance of application transaction response times and clinical measures; reduced readmission metrics, sepsis mortality and improved user experience by lowering time in chart.- Managed contractual and operational activities related to divestiture of 6 facilities sold by client; led data migration planning, financial impacts and amendments needed for asset transition.

Initiated and architected consulting practice of engagement leaders across European markets. Deploy project implementation methodology, monitor and audit design and build quality, identify and report implementation issues. Provided regular status reporting and present trending data to stakeholders. Share knowledge and experience from US business to create accountability and standardize deployments.- Liaised with third-party partners and company leadership to standardize executive project reporting across London and the rest of England; resulted in monthly reporting dashboard and quantitative measurements for better informed decision making, resource planning and progress.- Mentor to consultants, reviewed business initiatives, provided regular performance feedback, managed planned and unplanned transitions, and delivered performance improvement plans.

Supported client projects through all phases of implementation, ensuring high quality experiences with a wide-range of scope and unique implementation strategies. Adherence to defined methodology, scope and risk management, financial reporting and end-to-end product delivery.- Management responsibility for 47 associates deploying Radiology and Surgery; facilitated workflow design, configured and tested software, developed and deployed training and activation plans. - Managed client development partner relationships deploying first of type solutions; developed professional services quote model and implementation delivery methodology approach.