Coty S. Email & Phone Number

Boston, Ma, Us

Menlo Park, Ca, Us

Exploring and embracing digital innovation and transformation to assist in the personalized journey orchestration across humans, automation, and AI. Adoption, evangelism, governance and portfolio management in a constantly evolving space.

Menlo Park, Ca, Us

Director of Product Management for the core platform powering experience-as-a-service - Genesys DX.Owner and operator of GOOD TASTE Records based in Boston, MA's historic North End neighborhood, specializing in hip-hop, funk, soul, jazz, and rock albums for DJs, vinyl enthusiasts, and anyone with good taste in music. Shop online at https://goodtasterecords.com

Menlo Park, Ca, Us

GOOD TASTE Records is a vinyl record music store for DJs, collectors, and anyone with GOOD TASTE. We specialize in hip-hop, jazz, funk, soul, R&B, classic rock as well as music for vinyl DJs. https://goodtasterecords.com

Boston, Massachusetts, Us

Helping build the platform that enables bots and humans to work together in harmony.

Boston, Massachusetts, Us

Advocating, implementing, and evangelizing digital engagement programs for comprehensive end-to-end customer interactions through the use of digital engagement channels (chat/SMS/AI) and platforms. Milestones include:- Built out a global engagement program from the ground up for a +$1Bn organization in less than 12 months across 15 unique products/brands- Increase of market pipeline by +20%- Increase sales across multiple product lines by +7%- Build and foster a culture of engagement and evangelism of success

Boston, Massachusetts, Us

Focus on leading a team of project managers and engineers implementing digital engagement channels and bespoke solutions. Milestones include:- Implement Agile methodology and systems for consultancy enablement (PM/Billing/Jira/Github)- Enable sales to increase revenue by 12% in products and services, globally

Boston, Massachusetts, Us

Focused on Enterprise pre-sales and post-sales solutions, helping acquire and close a new book of business across multiple industries, including e-commerce/retail, financial/insurance, and telco/ISP. Milestones include:- 100% on-time project closure rates- Product evangelism through multiple webinars, panels, and discussions, online and local- President Club winner

Boston, Massachusetts, Us

International focus on pre-sales and post-sales solutions, helping sell to and implement for multiple industries, including fashion/retail, finance/insurance, and mobile carriers. This role was based in Dublin, Ireland.Milestones include:- Started as team of 1 in 2013 and built a team of 5 of project managers and engineers to support growth- Multiple years of +110% sales goal achievement

Boston, Massachusetts, Us

Build upon existing services practice and creation of a new revenue stream based upon consultancy for hire. Focus was to build and deliver a scalable services program based on fixed-scope system integration projects.Milestones include:- Proven ROI for new revenue stream, receiving continued investment to grow program- Direct lead channels growing on average of 11% through optimizing effectiveness of chat integration.- Revenue generated increase on average of 13% through improvements on conversion tracking and analysis- Customer Satisfaction increases on average of 15% through optimization of chat strategies.

Boston, Massachusetts, Us

Working directly with the VP of Sales, helped expand the customer base and draw in new business in small- to medium-businesses across all verticals. Over time, exposure with enterprise opportunities allowed for experience with business partnerships that led into expanding existing business into new, global expansions.Milestones include:- Help grow and position company to be evaluated for acquisition by LogMeIn, Inc.- Building initial foundation of consultancy practice and professional services- Managing the performance of Salesforce, helped maintain direct insight on the health of the lead pipeline and lead generation