Courtney Benoit Email & Phone Number

Boston, MA, US

• Established and built the company's foundational framework for the HR department, laying the groundwork for comprehensive and effective HR operations. Overseeing companies nationwide with 1,700 employees and 115+.
• Orchestrated a high-performing team of 9 HR professionals, overseeing operational excellence in diverse areas such as benefits, payroll, safety, employee lifecycle management, system implementation, and foundational.
• Championed the design and execution of innovative processes, resulting in an impressive 50% reduction in employee grievances.
• Formulated and implemented strategic wage and staffing plans, leading to a remarkable 10% decrease in turnover within the first year, concurrently boosting employee engagement across all organizational levels.
• Elevated the scope of benefit offerings while achieving significant cost savings, successfully reducing company expenditure by over 1 million dollars in the inaugural year.
• Drove the successful implementation of cutting-edge HR technologies, including ADP Workforce Now, ADP Workforce Management, and Phenom AI Talent Acquisition system, as the project lead.

Londonderry, New Hampshire, United States

• Strategically directed the global human resources infrastructure of sales and service showrooms, and sister companies comprised of 1,300 employees, over 103 stores, 4 manufacturing plants, and eCommerce sites in 34.
• Assisted Executive and Operational leaders through the COVID-19 pandemic, processing 50% staff reductions while assisting in safety protocols to allow the essential business to continue.
• Directed high-volume recruitment initiatives and multiple acquisitions to achieve staffing levels greater than pandemic within 12 months.
• Restructured and automated recruiting process for 100+ locations which yielded in excess of $500,000 in savings in the first quarter. Increased applicant flow and reduced time to hire by 50%.
• Increased employee retention rate to over 90%.
• Orchestrated HRIS database conversion to BambooHR web-based services. Creating efficiencies in HR and recruitment processes.

Londonderry, NH

• Oversaw HR for 800 active employees across 50 locations nationwide. Managed staffing models startups and acquisition operations for WMK. Served as champion for sustainability and social responsibility. Responsible for.
• Created talent acquisition team avoiding $1M placement costs annually with 50% reduction in placement time.
• Managed a team of 4 HR professionals while supporting payroll and benefits in daily responsibilities.
• Developed in-depth retention analysis and overlaid exit interview data to determine weaknesses and strengths of management and culture, identify trends and recognize areas of improvement in employee on-boarding process.
• Partner with operational managers to design career development programs and succession planning for team members identified as having growth potential.
• Manage all areas of employee relations issues, mediation, and provide coaching for management in both retail and manufacturing settings.

• Managed all areas of recruiting, on-boarding, employee relations and compliance for 22 stores.
• Training in new HR team members in all areas of departmental policy and procedure.
• Benefits and 401K enrollment for 200 + employee company, included webinars and trainings.
• Handled all Worker’s Compensation Claims and Unemployment claims; including all hearings.
• Managed employee relations processes, mediations, and provide coaching to all levels of management.
• Discussed performance reviews and succession with management to ensure company goals were achieved.

Lawrence, Massachusetts

- Coordinate the completion of all new employee orientation enrollment paperwork. - Follow up/enroll/make changes to employee benefits.- Coordinate all changes in employee status and ensure that changes are documented, accurate and that all benefit providers and payroll receive these changes. - Answer requests for unemployment applications and claims, and.

Masters Of Science In Organizational Leadership

Bachelors Of Business Administration, 3 Years Honor Program

Graduate Certificate In Human Resource Management