Courtney Fearing Email and Phone Number

Courtney Fearing is a Senior Customer Success Manager, Enterprise at Gainsight. Colleagues describe them as "When I had the opportunity to join the CSM Team over two years ago, I told myself if I do this… I have to learn as much as I can from Courtney and when I told my manager at the time I was going to make the move to the CSM Team, My manager unknowingly shared the same sentiment, which truly showed how impactful Courtney’s energy, expertise, and approaches are to everyone around her. Courtney brings so many strengths to the team, but her curiosity and drive for understanding stand out the most to me. Whether it’s a customer’s question, a new feature, or a process improvement, she always digs deep, asks the right questions, and shares her insights to ensure everyone around her can learn and feel encouraged to ask questions and gain a better understanding of anything and everything too. Her advocacy for her customers is just as genuine as it is impactful. As my onboarding buddy, Courtney was more than just a mentor—she was the kind of teammate who always went above and beyond. She openly shared her knowledge, challenged me and others to think beyond what was right in front of us, and gave me the confidence to grow as a CSM. Courtney’s ability to see gaps in existing processes and her “see something, do something” mindset have driven so many positive changes for our team. She’s constantly thinking of ways to improve, and she doesn’t hesitate to take on projects outside her regular tasks if they’ll make life easier for the team or elevate the customer experience. Her willingness to jump in, share innovative ideas, and dedication to helping others make her an invaluable teammate. Courtney’s support and friendship have made such a positive impact on me, both personally and professionally. I’m incredibly grateful to be able to look up to her, and have her as both a mentor and call her a friend. I know she’ll be someone I can turn to for advice for years to come. Thank you, Courtney! 🙏🌱", "Courtney is an amazing Customer Success Manager. She is smart, determined, process oriented, data minded and strategic. Her past experience in teaching gives her a unique edge and perspective as a CSM and it translates nicely into the day to day CSM role. Her thoughtfulness, and attention to detail make customers successful. I think the best thing about Courtney is that she really is a team player. If she sees something is missing like a resource, she will create it. If she sees that a process is broken or does not exist she will fix it. She is selfless with her time and resources and it's something that never went unnoticed by her team. Beyond excelling as a CSM Courtney is a wonderful person and one I was very lucky to work alongside.", and "Courtney is a fantastic staff member. She is collaborative, hard-working, and grows quickly in response to her own reflections and feedback from others. In addition to her teaching and advising responsibilities, Courtney also took on other school-wide roles to build school pride and develop interests in our students. For example, she headed up our Yearbook team, which was a major under-taking. I highly recommend Courtney as a strong teammate and leader who will drive great results."