Mark C. Email and Phone Number

• Daily operations – Checking the server infrastructure for issues and logging / resolving the problems plus knowledge share with the team• Project work – currently undertaking 3 domain migrations into the once single domain. There are a number of issues that need to be rectified such as DNS / File shares / user migrations and mail migrations• SAN infrastructure deployment – recently had to undertake a priority NAS replacement program in the Solihull DC as their core infrastructure was deployed on QNAP NAS infrastructure which did not provide the required IOP’s and the infrastructure was running very poorly. I provided the business with three options / costs. So, once we had the budget in please, I went ahead and installed a Nimble HF20 SAN and migrated all of the core infrastructure services over with next to no downtime.• Implemented core infrastructure monitoring of disk / network / systems and services monitoring using Zabbix. Zabbix sends alerts when conditions vales are breached. I’ve also made sure that VMWare alerting is in place, as this was never setup correctly. Finally, I also setup Telegraf / InfluxDB and Grafana to be able to create a NOC view on service outages which also helps to confirm if there are additional infrastructure issues.• Documentation – I’ve helped to teach / train the team members in how to document everything to one location using OneNote which has been a blessing as most documentation was scattered all over the infrastructure file systems.• Training – I’ve spent a lot of available time in training / upskilling the team as I feel this really helps to make them stronger and they then feel more empowered to take on bigger challenges that they may not have had the chance to experience.• Leadership – At Primis I manage a team of four engineers with a number being based locally and a remote engineer. They report directly to me. I manage their workload / assign the tasks and keep general track of them.

• Day-to-day – Responsible for ensuring that key infrastructure services are available to the business system users in the UK / Australia / Africa / Germany / Italy and Saudi. I’m responsible for any of the 3rd / 4th line technical issues that come through the support desk via a ticketing system called Team Head Quarters. I will act on the support issues in a timely manner and set the priority’s accordingly. At times, I will push the support issues back to the 2nd line and show them how to fix the issue too, thus increasing their own knowledge and skills.• Data Centre management – I’m responsible for the entire physical Data Centre in the UK from a complete service / administration and support point of view. I over the running of the data centre and make sure that all 3rd parties are booked in on a regular basis to check power / aircon and fire systems. I do a daily check 2 times a day to ensure the physical and environment is okay. Part of the process is regular power checks making sure the generator is fine too.• Citrix XenApp 6.5 support – I’ve been leading the design and rollout of the current Citrix environment as the original environment had a number of flaws. The Citrix environment is now fully HA and load balanced across the SAN infrastructure. Since taking over the role I’ve not had a single outage.• Citrix 7.15 LTSR deployment and support – I’ve been responsible for the deployment of a new Citrix environment which will replace the old XenApp 6.5 environment. At the moment is a rolling replacement / migration. I’ve been asked to also look at standing up an environment in the USA too.

• Management of 3rd party’s While I was at CPL Aromas I had to manage and sort out the 3rd parties who had let CPL Aromas down with poor service and very poor response times. I went through a full tender process in order to place the Infrastructure managed service services.• Data Centre and co-location management I’m responsible for the entire physical Data Centre in the UK from a complete service / administration and support point of view. I over the running of the data centre and make sure that all 3rd parties are booked in on a regular basis to check power / aircon and fire systems. I did a daily check 2 times a day to ensure the physical and environment is okay. Part of the process is regular power checks making sure the generator is fine too. With regard to the Co-located DC I would check the physical server racks about once to twice a month and attend regular meetings with the service provider.• Infrastructure issue resolving Key technical resource for the majority of the technical issues that are encountered within the infrastructure. I’m very often finding myself offering the resolution.• SolarWinds updates / upgrades and customisation work – I’ve been upgrading and bring up to date the SolarWinds monitoring solution as it was very much out of date and some irrelevant services had been monitored.• Infrastructure design Planning the design of the new services that need to be stood up for auditing the hardware / Software, sorting out the current backup situation as it’s a complete disaster. • Citrix XenApp/XenDesktop 7.5 I had deployed and implemented a Citrix XenApp 7.5 farm including setting up the policy’s required for the 200 users. My task was to remove the requirement for of needing local applications which would allow for better licence management and general application / desktop provisioning. I had a small server fleet of 6 Citrix servers in total all of which were hosted in the UK primary DC and replicas stood up in the DR environment.

• Day-to-day – Joint responsible for ensuring that network and systems were available to the business system users. Responsible for resolving some of the many outstanding VMWare and backup issues that the business had outstanding.• VMWare – I have been responsible for dealing with the VMWare issues that include commissioning new hosts and ensuring they connected to the correct NetApp stores etc. I had to also ensure that the data store usage was balanced across the disks.• Office 365 – I have been the main design architect for bringing on a new service to the business as the government department with to move to Office 365 solution for 52 of its councillors. My job has been to setup and test the environment and I’m now at the stage of competing this work.• Special projects – Due to past experience of working with Kiosks and POS I have been working on an upgrade project to move the environment to Windows 7 environment in replacement to an XP environment.• NetApp – Day to day support and also resolving issues with the NetApp Snap Manager applications.• Lumension – Part responsible for maintaining the anti-virus / device management / device control and patch management system. One of my key tasks was to ensure that all USB access across the infrastructure was blocked or limited access was allowed to key people. I had also been involved in some of the DLP processes too.

• Team management – I was responsible for management and recruitment of the Service Delivery Team within the UK / EAME Service Deliver team. I recruited the entire team from ground up, to which I had to deliver and train / guide the members on how to perform audits of the Neovia sites within my region of ownership. I did manage a team of 8 people within the EAME. The team was scattered around Europe from Germany / France / Dubai and Belgium. I had also been involved in interviewing candidates in the USA via video calls in order to ensure we were consistent with the level of candidate globally.• Infrastructure – I did sit on the senior infrastructure design team as we were carving out the infrastructure and systems from the Caterpillar network / infrastructure and totally redesigning the server / desktop infrastructure from ground up.• 3rd Party Management – Part of the role was to deal with 3rd parties in order to get them on-board to deliver services for us and assist us with management of things like print services, and some aspects of network services where required.• Technical Lead – I had been the main technical lead with regards to handling key issues and offering fault resolution / suggestions within the region. My team had been able to deliver the resolutions within the companies agreed SLA time frames.• Imaging process – I had been leading an image deployment and design process to re-purpose existing PC’s and Laptops within the Neovia facilities. This process enabled me to deploy a SCCM 2012 SP1 server and to build images that could pushed via network to build a standard Neovia working desktop environment with minimal touch client side. The PC’s / Laptops would have “Windows 7 Thin client” installed with the Citrix Receiver installed. Citrix Receiver would point to the Citrix farm and therefor giving the end user a working environment. The process was deployed on a global scale.

• Citrix Support Presentation Server 4.5 and XenApp 6.5 – Supporting out of hours’ requirements, mostly dealing with session issues and where required dealing with farm issues that occurs. Also dealt with application migration and access through to provisioning services related issues. Also, dealt with the majority of Citrix service monitoring and service uptime support.• Server builds – I have spent quite a lot of time building new servers and migrating older physical server into the current virtual environment. This has proven useful, as this allows us to host more on Orbits DR site in Aston. • SQL Server 2008R2 build / migration – I was responsible for planning / rolled out a new SQL 2008 R2 estate. The original SQL estate was a scatter of SQL 2000, SQL 2005 and SQL express editions. The plan was to merge as many of the old Databases and bring them into the new SQL 2008 R2 Estate. I build the servers according to Microsoft best practice and applied policy’s in order to ensure that standards are kept. Also, monitoring of the servers has been setup with best practise alerts in place should any issues arise.