Amanda Coyle Email & Phone Number

Manhattan, Ks, Us

Kansas, United States

Babylon Health was a global digital healthcare and AI startup that secured $2.1 billion in funding across 8 rounds. At its peak, the company’s app and healthcare services covered 24M beneficiaries in 15 countries and had ~2,000 employees worldwide. • Created a Call Quality Assessment system using Google Suite that improved call quality by 38% in 3 months, covering over 63k calls. Calls were scored using a weighted scale based on 10 pass/fail criteria measuring quality and compliance. • Helped hire, onboard and train 6 new outreach agents, leading to a team total of 21 agents• Responsible for curating and maintaining Outreach’s standard operation procedures (SOPs) as well as training curriculum as the company launched a new Payor contract resulting in over 70K new members in 10 states and $42M in revenue• Provided insights for KPI development, including an agent ranking system that accounts for quantitative and qualitative productivity• Built agent dashboards to measure avg. number of engagement points (calls, registrations and booked appointments) plus conversion rates, allowing agents to independently monitor their goals• Co-authored Outreach’s Best Practice Guide, increasing transparency within the department of 26 employees

Kansas, United States

• Interviewed, onboarded, and coached a brand-new team of 8 outreach agents covering 3 time zones as the company grew 3.5x revenue YoY• Launched outreach for 4 new Value Based Care contracts reaching roughly 100k members in California (2), New Mexico, and Iowa, representing over $60M in revenue• Developed consultative scripts that were specific to region, insurance, and medical condition, improving conversion rates by 15%• Partnered with the product team to create a fast-track registration process (v2): initial strategy, workflow build, testing, training development, and launch (reducing registration from 15 minutes to 30 seconds, for over 150K members)• Developed SOPs and workflows to capture over 10k registrations for a team of 15 agents, Salesforce launch/implementation, agent productivity, Zendesk communication, consents, inter-departmental referrals, etc.

Kansas, United States

• Cold called 100 members a day with a 9% conversion rate helping them register and understand their Value Based Care telehealth benefits with Babylon• Collaborated with a team of 14 nursing and community health workers to grow membership to 80k, enabling a world-class welcome experience• Piloted a manual registration process (v1) that enabled front-line staff to start registering members on their behalf, resulting in about 500 registrations.

Wichita, Kansas, United States

Aetna is a global leader in healthcare, serving approx. 39 million members. The company closed $264B in revenue in 2023. Aetna was acquired by CVS Health company in 2018. • Managed the Small Group AFA (Aetna Funding Advantage) sales pipeline for partially self-funding policies for the state of Kansas, resulting in roughly $4M of revenue• Recruited 42 new brokers in the state of Kansas, increasing our quoting brokerages by 380%• Networked with local chambers of commerce, small business incubators and brokerage groups• Updated the sales strategy to focus on technology (apple watch benefit) and Teladoc’s telehealth benefits, increasing sales by 11%

Andover, Ks

Individual Advocacy is a local small business that specialized in managing care for Medicaid members with developmental disabilities. The company served roughly 300 clients in 2 counties, resulting in over $350k in revenue. • Managed 60 case plans for Medicaid members per month, resulting in over $5k in revenue per month (which is 50% higher than the expected case load)• Assisted clients with making informed decisions resulting in a 95% satisfaction rate of my services• Created strategic case plans that captured preferred lifestyle choices and necessary care supports• Assessed options, supported choices, coordinated services, and monitored support for clients across 2 counties (roughly 2.4k square miles)

Wichita, Kansas, United States

Young Life is a global ministry founded in 1941 and currently operates in 100 countries and all 50 US states with roughly 58K volunteers and 5.8K staff. In 2023, the company secured $497M in funding and served 375K students weekly and 256K students at summer camps. • Directed the Capernaum ministry in Wichita and Andover, which celebrates the inclusion and abilities of students with developmental disabilities• Built the ministry up from a yearlong break in activity, securing $86K in funding annually (fully- funded) • Grew our demographic served by 3x, through a partnership with 2 new schools • Lead/trained 24 volunteers that outreached to over 110 students weekly