Curtis Pankey Email & Phone Number

Tulsa, Oklahoma Area

As a loyalty marketing leader for more than 35 years, many of our innovations like online consumer rewards redemption and split pay have become industry standards. We support leading brands across a variety of industries including nine of the top 10 financial institutions, a large auto manufacturer, a major Brazilian coalition and two of the world’s largest airlines.We deliver more than $2 billion in consumer rewards annually from our unmatched inventory. We source top-brand merchandise, gift cards and travel rewards so you don’t have to. We work with multiple suppliers and thousands of brands, ensuring availability and excellent pricing.We serve 200 million people worldwide. We are experts in the unique needs of loyalty program members and our award-winning customer service team is dedicated to ensuring your customers' satisfaction through all loyalty marketing touch points. And, our excellent service hasn’t just produced loyal consumers. It’s also produced loyal clients for us. In fact, our top 10 clients have partnered with us for an average of more than 15 years; several have been with us for more than 20 years.

Tulsa, Oklahoma Area

To provide superior customer service to all clients. Assist clients with a wide array of travel-related questions, including customer service situations and travel package sales.

Tulsa, Oklahoma Area

I'm a personal driver through Uber that connects riders to drivers.

Tulsa, Oklahoma Area

Interact heavily with guests on sales floor and cash register.Utilize company selling approaches to create an enriched guest experience.Assist in maintaining a well stocked and neat store appearance.Act quickly to address guest concerns and provide resolutions.May be assigned to work in multiple departments to help guests and the store team to achieve daily results.

Tulsa, Oklahoma Area

Responsible for creating work schedules / Monitors day to day department and/or center performance / Alerts management to discrepancies or issues around changing service levels / Maintains schedules and conducts all shift processes / Coordinates with Telecom department for moves, adds, and changes for associates.

Tulsa, Oklahoma Area

Answering the attendance hotline, and process email requests related to scheduling of pre-planned off phone activities.Process scheduling exception requests from supervisors and managers.Monitor Real Time Adherence and report any schedule or activity alarms to supervisors, managers, and command center.Assist managers by providing information needed to determine real time capacity for the call center and provide input into the schedules and schedule optimization.

Tulsa, Oklahoma Area

Answering inbound technical, customer service, sales calls relating to entertainment services and products, hardware systems, accessories and customer service inquiries regarding technical support, billing and general information requests.Provide world class customer service through one-call resolution and establishing long-term customer relations.Assist customers with their billing and payment needs and accept payments.Accurately responds to and resolves customer questions and issues.Listen and probe to determine customer's technical issue and educate customer on proper resolution.Trouble shooting.

Answer incoming phone calls and document sick/absence occurrences in Aspect.Generate a daily and weekly attendance report for each center.Process incoming email requests in Workforce or CCOPS email related to scheduling of pre-planned off phone activities.Assist Schedule Analyst(s) by providing information needed to determine capacity of each center and provide input into the schedules and schedule optimization.Collect and gather data in order to provide network wide reporting on agent shrinkage, training, new hire plans, etc.Monitor RTA and report any schedule or activity alarms to supervisors and or managers.

Supervise customer care agents, handle escalated issues and complaints from customers.Oversee and maintain the performance and quality of other customer care agents.Prepared and submitted reports to supervisors and managers.Performed other administrative tasks as requested.

Answering customer service related questions by email and phone to clients.Booking reservations using AS400, WorldSpan, and Sabre Systems.

Springfield, Missouri Area

Sales representative long distance services.

Associates, Computer Information Systems

Education record

Activities and Societies: I was a student body council member for the class of 97, and a member of the choir.