Christopher Boyle

Christopher Boyle Email and Phone Number

IMS Manager @ Accenture
Cheltenham, GB
Christopher Boyle's Location
Cheltenham, England, United Kingdom, United Kingdom
Christopher Boyle's Contact Details

Christopher Boyle work email

Christopher Boyle personal email

n/a
About Christopher Boyle

As a multi-skilled IT manager with excellent people management and technical expertise, I have a proven ability to ensure the smooth running of technical areas blended with world-class customer service. I have extensive practical knowledge of continuous improvement programs, project development and supportability. Most of all, I specialise in the development of those whom I manage.As I am certified ITIL v3, PRINCE2, Agile and Lean 6 sigma, I am a manager specialising in bringing customer focus to IT services. I have a proven track record of continuous improvement in areas such as people development, NPS, process management and implementation. I have experience in ISO27001, 20000, 9001 and BS7799, and other security and quality accreditations. Global Salesforce.com implementer and administrator. Project lead for case deflection. Customer service expert handling both SMB and Global and Enterprise customers.

Christopher Boyle's Current Company Details
Accenture

Accenture

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IMS Manager
Cheltenham, GB
Website:
accenture.com
Employees:
636296
Christopher Boyle Work Experience Details
  • Accenture
    Ims Manager
    Accenture
    Cheltenham, Gb
    View
  • Mass
    It Infrastructure Manager
    Mass Jul 2024 - Present
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  • Kb It Consult & Kitdogs Ltd
    Founder
    Kb It Consult & Kitdogs Ltd Dec 2023 - Present
    Cheltenham, England, United Kingdom
    Working as a Management & IT consultant, and as a canine behaviourist.
  • Amazon Web Services (Aws)
    Enterprise Support Manager Hcls Emea
    Amazon Web Services (Aws) Feb 2022 - Nov 2023
    United Kingdom
    I led Enterprise Support for AWS Healthcare and Life Science customers in EMEA. Managing a team of high-performing individuals, I delivered cloud strategy across a number of market leading customers.
    View
  • Psu Technology Group Ltd
    Head Of Service And Operations
    Psu Technology Group Ltd Feb 2019 - Feb 2022
    Cheltenham, Gloucestershire, United Kingdom
    I was responsible for the service and operations, including [but not limited to]; provisioning, customer service, service desk, NOC, third line support, and project resources for IT and Telco operations. I was focused on delivering both best practice and continuous improvement in every area of the business.
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  • Axonex
    Noc Manager
    Axonex Oct 2017 - Feb 2019
    Cheltenham, Gloucestershire, United Kingdom
    I was responsible for NOC, SOC, and service desk operations at this Cisco Gold partner. My team and I were able to deliver an exceptional level of service with limited resources, and were responsible for a CSAT up-lift of over 30 points. We also achieved a 'perfect' month in CSAT, of which we all remain particularly proud.
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  • Lti (Logic Technology Inc.)
    Operations Leader - Europe Region
    Lti (Logic Technology Inc.) Nov 2015 - Sep 2017
    Cheltenham
    I ran operations for the server support of GE, within the LTI framework. I was the primary point of contact for General Electric regarding servers for the EMEA region, working to deliver a well supported and reliable server infrastructure globally. I was supported by a team of engineers and junior managers at multiple remote locations, and together we were able to deliver an increase in customer service and reduction in high priority/impact issues for the customer, and process and training improvements internal to LTI.
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  • Symantec
    Support Governance Manager
    Symantec Jul 2013 - Sep 2015
    I was a Support Governance manager for the Gateway Security Group within Symantec. This role is responsible for best practice across multiple support functions globally, including business process, work instructions, tools, technology and integrations.Key Achievements: • Designing and implementing a cross-product case deflection programme, by analysing data to identify top issues, establishing a project team and creating solutions. This resulted in a 12% reduction in support cases across the involved products.• Developing global data analysis system to identify top issues, by leading a team across the organisation to design new data capture items and processes, along with analysis principles.
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  • Symantec
    Client Support Manager, Emea
    Symantec Apr 2008 - Jul 2013
    I was responsible for the client support experience for Symantec Hosted Services, EMEA.Key Achievements: • 9 point increase of Client Satisfaction sustained over 3 years, by introducing a continuous improvement program based on customer survey output.• Sub-7% staff attrition maintained over 3 years, by influencing and developing the team.• Designed and implemented Salesforce for Support, an 18 month project improving case management across the organisation.
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  • Messagelabs Ltd (Now Part Of Symantec)
    Infrastructure Support Analyst
    Messagelabs Ltd (Now Part Of Symantec) Sep 2003 - Apr 2008
    As an Infrastructure Support Analyst, I supported an array of bespoke systems in remote locations, primarily responding to issues raised through alerting, resolving technical issues and creating documentation.
  • Fasthosts Internet Ltd
    Support Technician
    Fasthosts Internet Ltd Sep 2001 - Sep 2003
    I worked as a front line support technician, assisting customers with a variety of technical support issues concerning hosting environments and application support.Later in my tenure, I was also involved with training new support staff.
    View

Christopher Boyle Skills

Cloud Computing Security Itil Saas It Service Management Technical Support Enterprise Software Virtualization Salesforce.com Management Integration Leadership Network Security Business Process Data Center Managed Services Vmware Infrastructure Dns Servers It Management Professional Services Agile Methodologies Active Directory Disaster Recovery Computer Security Software Documentation Troubleshooting Incident Management Service Management Customer Service Management Customer Service Operations Crm Account Management Prince2 Business Continuity Global Customer Service Customer Relationship Management Agile Project Management Lean Six Sigma Storage

Frequently Asked Questions about Christopher Boyle

What company does Christopher Boyle work for?

Christopher Boyle works for Accenture

What is Christopher Boyle's role at the current company?

Christopher Boyle's current role is IMS Manager.

What is Christopher Boyle's email address?

Christopher Boyle's email address is cb****@****ine.com

What skills is Christopher Boyle known for?

Christopher Boyle has skills like Cloud Computing, Security, Itil, Saas, It Service Management, Technical Support, Enterprise Software, Virtualization, Salesforce.com, Management, Integration, Leadership.

Who are Christopher Boyle's colleagues?

Christopher Boyle's colleagues are Sreeja Cg, Angela Bender, Declan Reid, Amarilis Franco, Snehal Vanve, Nama Divya Vani, Saranraj Dhatchinamoorthy.

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