Christopher Boyle Email & Phone Number

Cheltenham, GB

Cheltenham, England, United Kingdom

Working as a Management & IT consultant, and as a canine behaviourist.

United Kingdom

I led Enterprise Support for AWS Healthcare and Life Science customers in EMEA. Managing a team of high-performing individuals, I delivered cloud strategy across a number of market leading customers.

Cheltenham, Gloucestershire, United Kingdom

I was responsible for the service and operations, including [but not limited to]; provisioning, customer service, service desk, NOC, third line support, and project resources for IT and Telco operations. I was focused on delivering both best practice and continuous improvement in every area of the business.

Cheltenham, Gloucestershire, United Kingdom

I was responsible for NOC, SOC, and service desk operations at this Cisco Gold partner. My team and I were able to deliver an exceptional level of service with limited resources, and were responsible for a CSAT up-lift of over 30 points. We also achieved a 'perfect' month in CSAT, of which we all remain particularly proud.

Cheltenham

I ran operations for the server support of GE, within the LTI framework. I was the primary point of contact for General Electric regarding servers for the EMEA region, working to deliver a well supported and reliable server infrastructure globally. I was supported by a team of engineers and junior managers at multiple remote locations, and together we were.

• I was a Support Governance manager for the Gateway Security Group within Symantec. This role is responsible for best practice across multiple support functions globally, including business process, work instructions.
• Designing and implementing a cross-product case deflection programme, by analysing data to identify top issues, establishing a project team and creating solutions. This resulted in a 12% reduction in support cases.
• Developing global data analysis system to identify top issues, by leading a team across the organisation to design new data capture items and processes, along with analysis principles.

• I was responsible for the client support experience for Symantec Hosted Services, EMEA.Key Achievements:
• 9 point increase of Client Satisfaction sustained over 3 years, by introducing a continuous improvement program based on customer survey output.
• Sub-7% staff attrition maintained over 3 years, by influencing and developing the team.
• Designed and implemented Salesforce for Support, an 18 month project improving case management across the organisation.

As an Infrastructure Support Analyst, I supported an array of bespoke systems in remote locations, primarily responding to issues raised through alerting, resolving technical issues and creating documentation.

I worked as a front line support technician, assisting customers with a variety of technical support issues concerning hosting environments and application support.Later in my tenure, I was also involved with training new support staff.