Candace Pezzetta Email & Phone Number

Calgary, Alberta, Canada

- Compose meeting agendas, letters and emails. Take minutes at business unit management meetings. Respond to requests from customer business units and senior management team.- Prepare presentations, talking points and background materials for Director’s meetings with senior leaders, Fleet Management Team and the Fleet Services business unit. Write and distribute Leaders Script for monthly team/crew meetings, Director site visits and town halls. Compose Director’s messages to staff.- Maintain the Director’s calendar by managing meetings and responding to invitations. Schedule meetings on behalf of the management team. Schedule recurring meetings and training events for leaders. Prepare and run presentation slides during meetings.- Coordinate staff engagement events, including sending/tracking invitations, booking venues and organizing catering. Plan seminars for frontline leaders, including selecting strategic content and inviting guest speakers.- Record action items from meetings, site visits and staff feedback. Maintain master tracking list for projects and track updates. Connect with management team on deadlines. Consolidate updated reports for Director’s review and communicate feedback to managers.- Manage administrative procedures including procuring regular reports and purchasing office supplies/catering. Update/track vacation schedules for the Director’s office and management team. Assist with recruitment activities. Track business unit participation in corporate programs and professional associations. - Prepare award submissions on behalf of the management team. Coordinate opportunities for Fleet projects to be featured in industry publications. Coordinate registration in conferences and courses. Make business travel arrangements for Director and Fleet staff.

Calgary, Alberta

- Strong familiarity with Bill C-81 Accessible Canada Act. Member of the YYC Accessibility Advisory Committee where airport and community representatives share a passion and commitment to facilitating a barrier free travel experience for all guests- Ensure the accuracy of all directional, informational and electronic signage throughout terminal building. Process requests from public, tenants and other stakeholders to execute updates and improvements accordingly while maintaining compliance with Official Languages guidelines- Coordinate Schedule 11 Disability Awareness and Sensitivity Training. Complete partner audits and maintain records to ensure Canadian Transportation Agency regulatory requirements are being met- Maintain Smoking, Animal, Stanchion, Official Languages, Accessible Services & Public Address Policies- Responsible for public seating and furniture, children's play areas, accessible and family washroom standards, gate seating quantity to ensure minimum IATA requirements - Communicate with air carriers and tenants and approve Public Address System (PA) messaging and announcement change requests. Liaise with IT and PA Vendor to complete requested quarterly updates- Support contract management for Vecova Luggage Cart Retrieval & Red Cap Porter Services- Monitor daily passenger activity and address "day of" events that may impact peak periods or irregular operations- Collaborate with stakeholders during irregular operation events to minimize guest impact by providing emergency supplies and support for queue management- Extensive experience coordinating special events including: Remembrance Day and September 11 Ceremonies, Dreams Take Flight, Holiday entertainment and displays, Canadian Airport Conference

Calgary, Alberta

- Responsible for application of funds, customer inquiries, account reconciliations and collections on past due invoices- Administered the billing of aircraft landing and passenger terminal fees through the Calgary Airport Billing System software- Invoiced commercial tenants for monthly land use rent and in-terminal retail and food and beverage concession fees- Executed Deposit Desk responsibilities such as daily cheque deposits, wire payment application, processing and entering credit card transactions, parkade fund deposits and cash management entries

Calgary, Alberta

- Managed detail department. Responsible for repair order creation, dispatching, parts ordering, status updates, invoicing and paperwork in preparation of vehicle delivery to the customer- Worked with Pre-Owned Manager in Used Vehicle reconditioning using proper pricing strategies for estimates and vehicle repair- Liaison between sales team and customers for any post delivery concerns- Provided reception and service appointment booking relief when required