Deployed and managed AWS EC2 instances to support web-based product demos and infrastructure.Configured and maintained hosting domains for web applications using AWS Route53 DNS.Managed the process of obtaining SSL certifications for hosted web application servers.Deployed AWS load balancers to reroute HTTP traffic to HTTPS.Improved the installation procedure of web-based applications and associated middleware through technical documentation.Deployed and updated dozens of website pages using Concrete5 open-source content management system.

• Successfully solved thousands of technical chiller inquiries utilizing expert problem solving and analytical methods to drive customer satisfaction and increase chiller sales. • Achieved customer excellence by hosting and participating in customer visits and field training events.• Enhanced the on-boarding process by serving as a guide and mentor to new hires and creating training material that would increase their effectiveness within a month of starting the role.• Aided the sales force through bill of material optimization on $100k+ jobs, increasing total chiller margin and our competitive edge.• Reduced the time needed to submit product design specials in half by being an advocate of web based cloud services, streamlining interdepartmental collaboration.• Improved the process for submitting and tracking product configuration tool issues by organizing team training sessions and defining the standard work process.

• Developed a standard practice for submitting product deviations, introducing improved archiving and historical analysis to determine potential project areas.• Created Engineering Specification documentation laying out the process for the application of joint sealants in the plant.• Designed PLM documentation that defined proper unit protection for the transportation process.• Led design, implementation, and sustainability for a value added and value engineered (VAVE) project consisting of $50k+ of yearly factory production cost savings.• Collaborated with third party suppliers and manufacturers to reduce material transition scrap costs and decrease time to implement process changes.• Supported the development of a Design Failure Modes and Effects Analysis (DFMEA) in the plant, improving the factory workers standard work process and addressing safety concerns.• Prepared complete schedules and reports for assigned projects allowing for proper tracking and execution dates to be communicated to plant leadership.

• Assisted struggling students dealing in a range of mathematics courses including: college algebra, pre-calculus, calc I & II, matrices and vectors, differential equations, trigonometry, and statistics.• Worked with many different cultural backgrounds and skill levels and was able to train technical and non-technical personnel alike.

• Analyzed motor protection relays, retrieved real-time, trending, and historical data off of SEL- 749m and SEL-710.• Assessed overall thermal motor overload characteristics and motor protection relay efficiencies.• Applied MS office skills to analyze collected data and organize information into a technical report and presentation.

• Assessed overall auxiliary load of electrical motors and determined best possible efficiency the plant could achieve.• Applied MS office skills to analyze collected data and organize information into a technical report and presentation.