Caroline Paroni-Kendall Email & Phone Number

United Kingdom

Ensuring our customers see value in their investment by leading the post sales teams for the UKI region, made up of excellent Customer Success Managers and Technical Account Managers. The team of 45 individual contributors is spread across the UK, India and Poland, led by 5 managers. We work hard but have fun, laugh and work closely together for our customers' success.

England, United Kingdom

Leading and developing a successful team of CSMs who build loyal relationships with customers, with the goal to increase product consumption, gain champions, protect renewals and highlight areas of growth. I'm a passionate leader who strives to nurture amazing talents, hire diverse mindsets and care for each individuals wellbeing.

England, United Kingdom

Reading, United Kingdom

Building relationships across all levels and ensuring customers see value in their investment through various onsite engagements (Exec Business Reviews, Operational reviews etc). One of the Zscaler values is Customer Obsession, this is at the core of the role - actively listening, champ building, articulating value in adoption of all services and features, holding our business accountable and also the customer accountable to achieve their business goals and strategies. Independently growing my book of business through collaboration with the entire Zscaler ecosystem of Sales, Presales Engineers, Solution Architects, CISOs and Technical Account Managers.

Reading, United Kingdom

Veritas Technologies LLC was previously merged with Symantec Corporation, it was bought out by an equity firm in 2016 which is when my role moved from Symantec to Veritas. The Business Critical Account Manager (BCAM) is the post-sales relationship manager.Managing the complete ‘post sales’ experience to ensure customers adopt, expand and renew products and services.Global dedicated BCAM for two of Veritas’ top enterprise customers, HSBC and Barclays Bank – managing a team of three BCAMs in each region to coordinate worldwide account activities and unify communication.Identifying opportunities for business growth- sales, consulting, services, and delivering product enhancements. Developing strong, committed customer relationships and acting as a trusted adviser.Proactively looking for ways to enhance the customer experience and increase customer success and retention.Presenting QBRs and tailor-made monthly reporting to vendor management and senior executives.Providing a single management point of contact for all service and support escalations, including root cause analysis, executive updates and establishing service improvement plans for any failed delivery.Clear and concise communication skills, adaptable to the audience, whether customer senior executives or operational engineers.Designed and maintained the ‘Gold Standard Handbook’ which is utilised as the “bible” to successfully implement the role of a BCAM.Delivering new hire training to new BCAMs and acting as mentor to new joiners

Reading, Berkshire, United Kingdom

Managing a varied number of customers from high street banks, financial companies as well as Internet Service Providers globally. I deal with all concerns and technical case management for all my customers' Symantec products. A high paced role with varied levels of internal communications from engineers to sales to consultants to directors (in urgent escalations).

Working as French customer services agent for online advertisement tool Microsoft adCenter.

Analysing financial data from car dealerships throughout Europe and managing accounts for Fiat, Honda, Jaguar, Ford, Volvo, Iveco and Vauxhall. The purpose of the analysis was to ensure data integrity leading to strong financial and business results for the individual dealerships reporting into their global HQs. Publishing financial and management reports for customers, in all three languages, on a monthly and ad-hoc basis. Providing technical support on specialised software products as well. Developing new ideas for company products to make them more user-friendly for both external customers and company staff, enhancing the overall strategy of the business