Christopher Pomilla Email & Phone Number

Houston, Texas, United States

Houston, Texas

General Manager at Courtyard Marriott Houston Medical Center

Courtyard by Marriott Houston Brookhollow Assisted in two management takeovers.Opened as Task Force/Opening GM a new Courtyard Refreshing Business Hotel in Clarksville, TN. Interviewed, hired, and conducted new hire orientation for management and hourly associates.Evaluated, coached, and conducted training.Completed annual budget for the hotel.Completed quarterly and monthly forecasts.Managed A/P and A/R.Ensure accuracy of employee files, payroll, and incentives.

Courtyard by Marriott Houston Intercontinental AirportResponsible for revenue management producing over 10% increases in RevPar every year, managing rates and inventory restrictions and monitoring competition/market.Continuous improvement in guest service scores (up 14.7 points in time at the property).Performs duties of a Sales and Marketing Director including making marketing and sales calls; attending community business functions; working with travel agents and local negotiated accounts; and coordinating sales promotions.Put processes in place to reduce guest problems (reduce by 15.7% in time at this property).Audited daily reports and processes monthly paperwork insuring accuracy of financial reporting.

InterContinental Hotel HoustonInterviewed, hired, trained associates for brand conversion to InterContinental Brand from Crown Plaza. Handled all service recovery, liaison with corporate office handling all guest service opportunitiesMember of Yield Committee, making inventory and pricing decisions, coordinating sales strategy with Director of Sales/Marketing, Revenue Manager.

Courtyard by Marriott Houston BrookhollowResponsible for coordinating sales strategy with Area Revenue Manager and GM. Eliminated many negotiated rates that were not producing revenue and were displacing rack business resulting in increasing revpar by increasing ADR.Interviewed, hired, trained and performed job performance evaluations for all Front Office Staff.Complete forecast monthly, completed yearly budget.

Devised and implemented standard operating procedures for all front office operations, re-flagged hotel following complete renovationAdministered performance evaluations to staff and devised action plans to maximize performance.Completed the hotel 14-day occupancy/revenue forecast

Trained the front desk staff for the launch of a Starwood Preferred Guest program. Achieved 300% of enrollment goal for the first month.

Supervised all night operations, including the audit and operations of both hotelsImplemented and supervised the action plan for a conversion of property management systemsScheduled and staffed the front desk and concierge staff