Christopher Shaffer Email & Phone Number

Norfolk, VA

• Lead Pharmacy Operations for Benefits and Clinical for our membership
• Lead Shared Services unit for Requirements and Testing Centers of Excellence
• Strategize, Develop, Implement and Track operational plans to support growth, compliance and quality
• Manage delivery of projects, quality control and prioritization
• Oversight for our vendors, offshore teams and contractors

Virginia Beach, Virginia

• Lead Implementation Teams for Business Analysis, Testing and Automation teams
• Lead Operation Teams for Benefits and Clinical under Pharmacy
• Oversee system configuration for testing activities, analysis and design
• Manage delivery of projects, quality control and prioritization
• Strategic planning for Testing and Quality Centers

Norfolk, Virginia

• Lead analysis and testing efforts for large scale PBM Migrations and Pharmacy projects
• Oversee the Business Analysis and Testing Center of Excellence Teams, including Test Managers
• Develop processes for requirements packages and test execution
• Prioritization, Management and Assignment of work requests
• Enterprise Alignment of Strategic Initiatives

Norfolk, Virginia

• Liaison between Pharmacy Operations, IT and vendors
• Conduct requirements elicitation and scoping sessions
• Analyze end user requirements and propose solutions
• Develop project plans, identify and coordinate resources
• Work with programming staff and mentor to team members
• Subject matter expert on various Pharmacy transactions

Chesapeake, Virginia

• Specialization in Practice Management and Electronic Medical Records
• Manage development teams and projects utilizing various development methodologies
• Research on external impacts to software systems such as legislation and best practices
• Perform user acceptance testing and review test cases
• Administration of bug lists and product backlogs
• Analyze workflows and current system needs*Anthem Compliance and Ethics approved

Knoxville, Tennessee

• Liaison to business sponsors and brought in several large client contract extensions
• Guide software development projects in Biotechnology, Logistics and Data Aggregation
• User acceptance testing, delivery and deployment to mobile and desktop platforms
• Manage resources and timelines
• Requirements elicitation and documentation
• Evaluate workflows and process improvement

Cleveland, Tennessee

• Analysis and design for Physician's Practice
• Requirements gathering, user acceptance testing and deployment
• Liaison between developers and business sponsors
• Advisor to the CIO and VP of Application Development
• Lead Analyst for all Physician Initiatives, including homegrown EMR and eRx

Cleveland, Tennessee

• System Administrator of various Applications
• Data Center and Operations Strategist
• Analysis for various projects including Backup Administration and Application Development

Cleveland, Tennessee

• Networking, Security, Server and Application support
• Software upgrades and IT projects
• Requirements and documentation for IT projects

Chesapeake, Virginia

• Hardware/Software installation and technical support for computers
• Acquired knowledge of hardware and software through e-Learning
• Vendor training with Microsoft, HP, Intel and other companies
• Provided advice to customers on sale of product and troubleshooting
• President's Circle Awards and consistent top tier counselor

Chesapeake, Virginia

• Prepared resolution reports used in development and support
• Trained in quality assurance to provide excellent customer service; Several QA Service Awards
• Problem-solved hardware and software issues with computers and media

Masters, Business Administration; Management Information Systems, 4.0/4.0

Executive Leadership Certificate

Bachelor Of Science, Business Administration; Information Technology