Carlos Puente Email & Phone Number

Southington, CT, US

Wallingford, Connecticut, United States

Manage and maintain new business relationships and presentations, marketing and sales collateral, construction proposal bid documents, company website, social media, newsletters, advertising, golf outing, and a scholarship award. Delivered 174 new, viable sales leads resulting in over $115K in new commercial construction to date.

Plainville, Connecticut, United States

• Oversee FOH day-to-day operations. Manage over $200k in monthly net sales. Average sales: weekday $4-7k, weekend $9-12k. Lead 33 employees. Administer schedule, payroll and labor. Process invoices and inventory for.
• Promoted from part-time server to interim General Manager in six months
• 1st quarter year-over-year: -$574 in net sales, -$1,817 in discounts, +$1,836 in tips, -$566 in voids
• Recruited and trained nine new employees.

Plainville, Connecticut, United States

Hartford, Connecticut, United States

Supervised 3rd party call center. Monitored over 34 call agents, 68 phone lines and seven “click-to-chat” website widgets. Secured 11 new phone lines, drafted/maintained call agent scripts, and coordinated staff training. Collected and reported on call volume metrics, statistics, productivity, and contractual obligations.

Rocky Hill, Connecticut, United States

• Developed an integrated marketing plan and communications strategy for corporate startup. Defined brand guidelines and enhanced business assets, including website, advertising, media library, and sales materials..
• Implemented operating system to streamline sales kit distribution and demo part fulfillment
• Spearheaded all aspects of trade show execution, planning, communications, and operations
• Doubled website traffic; increased social activity and engagement following trade show success

West Hartford, CT

• Executed 18 trade shows and conferences generating 400+ prequalified sales leads; managed pre/post-show and on-site communications and logistics, including the purchase of booth space, negotiated sponsorship and.
• Managed web content and design, producing higher, consistent traffic
• Grew social media presence; increased brand awareness and boosted engagement
• Improved operating functions and organized the company’s CRM system, over 14k contacts

Guilford, CT

• Responsible for sales support of on-air (cable TV) and online (XFINITY.com) products. Provided and developed strategic marketing solutions and account promotions. Focused plans on share growth, churn reduction, and new.
• North Central Division 2013 Team GEM Award recipient (commitment to operational excellence)
• Designated Political Media Planner for State of Connecticut 2014 elections
• Drove 2015 New England West sales target (99 percent-to-goal, delivered 105 percent in Q3)
• Achieved double-digit online growth in 2015, surpassing 21 percent in year-over-year earnings
• Leading clients: Barberino and D’Addario Auto, Live Nation, Foxwoods Casino, Michaels Jewelers

Bristol, CT

• Accountable for ESPN affiliate sales support, marketing materials, B2B communications, B2C branding, promotions, and events. Project management duties as a brand liaison and affiliate representative for ESPN Networks.
• Contracted $500k annually on NCAA rights clearance for media assets (third-party marketing)
• Coordinated 18 national ESPN Deportes Hispanic events in 2007-2009 across top markets
• Managed $6.4M in sales/marketing materials, media, promotions and sponsorship's
• Developed Hispanic Heritage Month campaign for Comcast Miami (response rate: 12 percent)
• Executed five-city DirecTV experiential tour; supervised creative, media and sweeps fulfillment

Bristol, CT

Performed high-level administrative tasks and provided Spanish language support for two Senior Vice Presidents in ESPN International Productions and ESPN Deportes.

Cromwell, CT

The Connecticut Energy Marketers Association (CEMA) is a nonprofit membership organization made of 500+ local home heating oil dealers and gasoline distributors.

Physical Education

Graphic Design