Caroline Querido Sullivan Email & Phone Number

Copenhagen, Capital Region, Denmark

Responsibilities:- Responsible for a team of 9 Customer Success professionals, overseeing their performance and development to ensure attainment of organizational goals.-KPIs entail meeting and exceeding revenue targets through strategic planning and effective team management.- Consistently developing and implemented sales strategies to drive customer satisfaction, retention, and upsell opportunities, resulting in increased revenue and customer loyalty.-Actively working towards cultivating a collaborative team environment, fostering open communication and knowledge sharing to optimize performance and achieve collective success.-Requires strong leadership skills by motivating and empowering team members to achieve individual and team targets, while providing ongoing support and guidance.-Utilizing analytical insights and data-driven approaches to identify opportunities for process improvement and optimize customer success initiatives.-Acts as a liaison between cross-functional teams, facilitating seamless collaboration and alignment of objectives to enhance customer experience and drive revenue growth.-Leveraging strong interpersonal skills to build and maintain positive relationships with key stakeholders, both internally and externally, ensuring alignment with organizational objectives and customer needs.

Copenhagen Area, Capital Region, Denmark

Copenhagen Area, Capital Region, Denmark

Copenhagen Area, Capital Region, Denmark

Responsibilities-Onboarding of new clients / Upselling and renewing clients-Developing Portfolio opportunities-Defining strategy in cooperation with clientsActing as a trusted adviser, advocating client needs back to Trustpilot’s internal support, product, and sales teams.-Ability to foresee new business opportunities-Ability to understand the nuances of communicating with businesses and consumers

Høje Taastrup, Denmark

Responsibilities*Support the claims department by analyzing coverage and liability during billing processes. *Analyze and evaluate claims and set reserves, reporting internally and externally as required. *Provide information in a clear, concise manner with an appropriate level of detail, empathy and professionalism to customers and clients. *Contribute to team-wide goals to improve claims operations and integrate additional functions into daily operations.*Support the claims team by working towards a common goal to improve customer service.

Podgorica, Montenegro

Responsibilities:*Content Blogging: Writing blog posts pertaining to relevant topics within domain.ME's brand, the business world, internet and personal branding. *Social Media: Editing and brainstorming*Campaign Development: Created and wrote content for the "Maine Campaign" targeting small business in Maine, USA.*Editing: E-books and other contentResults: - Gained customer satisfaction through E-books and blog content at a native English level- Increased traffic on .ME to new markets in the U.S.Learnings:- Able to adjust language to the preferred audience- Capable of cooperating and understanding requirements - Converted an idea into a business opportunity - Utilized own capabilities to create a business opportunity

Montenegro

Responsibilities:*Managed Social Media outlets: Facebook, Twitter, Instagram*Right hand to CEO during Event Planning on the Estate: Wine Tours & Holiday parties *Assisted in internal crisis communication Results:- Created Social media outlets for stakeholders to stay updated on all fronts of the winery while providing the owner with the basic guidance to be successful on social media- Established operational excellence creating time for focusing on business opportunities. Learnings: - Experience with creating an image on social media- Organizational skills- Obtained skills within Intercultural communication and adaptation

Kennebunk, Me

Responsibilities:* Compile travel expenses and monthly reports* Create logos for company products* Administrative responsibilities such as filing, data entry, letters, copying, faxing and ordering* Other duties as assigned Results:- Established and ran daily office operations to create a functional workplace for the CEO.- Developed new solution logos for products to promote customer satisfaction. Learnings:- Experience in creatively expressing a brand and image of a company through the use of Adobe programs : Indesign, Illustrator and Photoshop- Organizational skills- Strong written and verbal communication skills- Ability to work well under pressure, meet deadlines and manage multiple priorties- Proficiency in Microsoft Word, Excel and Powerpoint

Kennebunkport, Me

Responsibilities:* Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures. *Adhered to all standard operating procedures and policies *Authorized register functions including post voids, returns and associate discounts. *Oversaw successful receiving and stocking procedures *Activity participated in stocking the store*Handled scheduling conflictsResults:- Increased customer satisfaction resulting in annual returning clients. - Ran daily store operations ensuring employee gratification and customer satisfaction in a cross-cultural environment. Learnings:- Fostered valuable customer service and cross cultural communication skills within dynamic customer environment.- Customer service skills- Team work and collaboration - Integrity and trust- Initiative and execution

Kennebunkport, Me

Responsibilities* Develop events : Gain full knowledge of event space layout, capabilities, as well as functional details * Event set up and breakdown* Maintaining detail oriented outlook when planning and managing logistics* Monitoring and proactively responding to the needs of eventsResults:- Successfully executed and maintained the detail-oriented aspects of events to provide clients and guests with a sophisticated and polished memory. - Implemented office organizational operations resulting in more time to focus on business opportunities. Learnings:- Fostered skills in event planning and hand selling business cases, specifically within several prominent local events. - Organizational skills- Customer Service- Ability to follow detailed directions

Master’S Degree, International Business Communications (English)

Bachelor’S Degree, Public Relations, Advertising, And Applied Communication

Activities and Societies: Lambda Pi Eta Communications Honors Society, Kappa Delta Sorority and Habitat for Humanity.

High School Diploma