• Cultivate customer relationships to understand and fulfill their automotive needs.• Deliver exceptional customer service from initial contact to vehicle delivery.• Conduct comprehensive vehicle demonstrations and walkarounds.• Guide customers through test drives, financing options, and trade-ins.• Stay updated on product knowledge, pricing, and promotions.• Collaborate with sales managers to negotiate terms and close deals.• Follow up with customers post-sale to ensure satisfaction.• Maintain accurate records in CRM systems.• Participate in ongoing sales training and professional development.• Uphold dealership standards for professionalism and integrity

As a key member of a dynamic team of 7, I served as the Commercial Retail Manager overseeing the daily operations of the Ford Transit Centre and an independent Used Commercial site located in Aylesbury. In this multifaceted role, I drive strategic marketing initiatives both online and offline, guarantee compliance with manufacturer standards, provide mentorship and motivation to the sales team, manage inventory levels, optimize pricing strategies, and enhance performance in Finance & Insurance (F&I) activities.

Implementing a strategy to oversee and grow the commercial arm of the business. The marketing for the group (CV related) is my responsibility which includes the website, online and offline promotions, events and social media activities. Raising awareness, generating leads and ultimately increasing sales is the goal. Business development role which included quarterly meetings with the sales team & sales manager to set the agenda for the following 3 months. The role included coaching and training the sales team on dealing with LCV enquiries better. On hand to help with objections, quotes and questions. Competitor analysis ensuring that we were competitive in terms of pricing and marketing. Stock control for new LCVs. Pricing for pre-registered and new vans. Making sure that all manufacturer requirements are met including training requirements, showroom standards and meetings with Vauxhall.

In the top 20% of Vauxhall LCV sales which has been recognised by the manufacturer for the sixth year running. A target driven and successful sales executive dealing with outright purchase, hire purchase, leasing and contract hire for both new and used LCVs. My role is much more than just a normal sales executive. I am heavily involved in the procuring of used LCV stock from various sources. Responsible for the ordering of new vehicle stock for the current and following quarter. Generally overseeing all LCV stock and ensuring smooth running of the department. My role also includes me preparing stock for site including pictures and listings on various mediums for sale. I am solely responsible for maintaining the LCV section of the website, autotrader account and trade sites/lists. I deal with the price points for new and used commercial vehicle looking at various ways to maximise sales and profit per unit. I am conscience of stocking days and adhering to company stocking policies. With extensive product knowledge, understanding of various finance routes, excellent rapport building skills and the ability to work well under pressure I follow the sales procedure from start to finish and have demonstrated proven sales success. The customer is professionally qualified and a suitable product is offered. Finance applications taken and add on products are sold. Handover process is complete and follow ups are made. My role sees me dealing with individuals and businesses with up to 25 units so I have the ability to adapt to different customers and situations. I am comfortable in the showroom environment but also going out and seeking new business. I am an ambitious, driven and extremely hard working individual that is goal orientated and customer focused. I am extremely proud of my current and continuing success at Thurlow Nunn.

Some of my tasks included the following between both the MK site & the Bedford site• Customer Facing Sales Negotiations• Telephone Prospecting• Finance Quotations & Figures• Organising the Site & Pitch• Finance Applications• Organising of Prep Work & Valet• In the Field Prospecting• Maintaining Accounts with Existing Customers• Seeking New Opportunities • Adopted the Senior Sales Position• Worked well as Part of a Team but also on an Individual Basis• Excellent Finance & GAP Penetration• Great Sales Conversion Rate

This was my introduction to the Motor Trade and included: • NVQ Level 3 in Customer Service• Knowledge of both Van & Car Repairs• Customer Facing• Complaint Handling• Knowledge of Pinnacle CRM Management