An enthusiastic, industry award winning, FCA certified complaints and disputes manager with a wealth of experience in sales, customer service, payment and complaints sectors. Proven capability in developing and building a team from the ground up, ensuring growth year on year, delivering against business targets. I’m seen as a clear communicator with strong organisational skills and the ability to manage time well. I take great pride and motivation from empowering my team, developing others and seeing my colleagues grow as we learn and develop through building effective business relationships which ultimately maximises performance on a personal and team level. Stepping outside of the office I'm very passionate about landscape photography and so it's common to find me out and about walking through the hills, camera in hand, with Barney my beloved Labrador not to far behind.