Craig Brooks Email & Phone Number

Craig H. Brooks, owner of CHB Tech Services, is a Systems & Software Technician offering full Customer Service Support to customers. Mr. Brooks has specific skills in troubleshooting, installation, networks, telecommunications, diagnostics, voice & data communications, systems design & testing, field support, customer relations & service, technical support, direct sales and helpdesk. He is known as a savvy, hands-on project manager with ten years diverse experience across technology industry including systems applications and telecommunications. He is knowledgeable in all aspects of PC hardware and peripherals. He is highly skilled in customer relations and problem resolution. He has a record of achievements in planning projects and troubleshooting challenges. Key Skills: Assessing and responding to customer concerns. Troubleshooting and resolving technical challenges. Analyzing and solving complex problems. Negotiating with vendors and suppliers to gain the best possible cost savings. Conceptualizing and designing facilities and PC networks. Utilizing technical knowledge to creatively solve customer issues.

Technical Sales Representative, 2000—2003, PSQ Voice & Data, Inc., a $600K telecommunications company and business partner with Avaya. Conducted inside and outside sales targeting small- to medium-sized business. Recognized as leading sales representative for two years. Managed the company computer network.

International Account and Shipping Manager, 1998—2000, Pentax Vision. Processed worldwide orders for eyeglasses. Managed key accounts in Canada and Brazil. Handled shipping problems.

Warehouse Manager, 1995—1998, Northstar Pet Supply. Directed day-to-day warehouse operations. Handled incoming shipments, controlled inventory, processed orders and completed product deliveries. Designed warehouse layout for efficient product retrieval.