Craig Chaddock Email & Phone Number

Northampton, United Kingdom

Loughborough

Account Management of several key accounts; provide operational & administrational support for the business.Key AchievementsSuccessfully moved the Fulfilment operation to new premises without hindering the day to day operation.Set up new Fulfilment clients and subsequent pick and pack process to ensure effective operation.

Birmingham, United Kingdom

I lead a team of Account & Marketing Executives to ensure that our clients always get a first class service, develop and up sell through our existing client database. Business Development including bringing new clients whether Direct Mail or Publishing into the business, this was done through a Marketing plan which consisted of redeveloping the website bringing in a CRM system and other supporting tools.Implementing and utilising a Client Development Platform to follow Key Clients and potential new clients through the sales pipeline.This brought about first years sales I achieved £125k and 2nd year sales of £240K projections for year 3 are £450kInitiating this change to the website so that the company was in a more Marketable situation to challenge and increase growth in new sectors.Introduce system and process to clearly define activities carried out by the team adding clarity and clear communication to the other parts of the company.

Birmingham, United Kingdom

This position fulfills the overall business relationship between Wilkinson's, WWMD and Key Publisher/Distributor contacts.Working closely with the Wilkinson Buying team building rapport, offering support guidance and expertise into the Magazine industry.Provided and initiated plans and strategies to raise the profile of magazines within Wilkinsons.

This position fulfils the overall day to day responsibility of the operational departments: Supply Chain, Operational Support, Production and Trade Counter. Working closely with Day-shift Manager, Night-shift Manager, Production Manager,Operational Support Team Leader and Trade Counter Manager to form a vital link between the operational areas of the business, this role is accountable for all administrative activity, ensuring procedures are monitored and maintained.As a member of the management team there is a need to positively contribute to the aims and objectives of the COMAG Forward business that focus on the overall growth, efficiency and success of the services provided by this division of COMAG. This can be achieved through demonstrating a flexible approach and participating in business projects as delegated by the Operations Director.The Operations Manager is also responsible for relationships between teams and ensuring Health and Safety procedures are adhered to, particularly that all employees understand the importance of Health & Safety in the workplace.

Leadership of a team of 27 which would cover 12000 customers with a sales turnover of £350 million. Train and develop a team to deliver industry KPI measures and the highest possible standards. This centralisation project would involve implementation of a new computer system and would also bring an annual salary saving of £612k .

Leadership of 14 teams, the 72 staff under my control delivering a consistent level of performance across all teams. Improved and maintained performance across all industry KPI Measures. Reduced wastage whilst working within budgetary guidelines. Range Compliance Champion for Business. Implementation of complex new program to control Ranges for Multiple retailers e.g. ASDA. WH Smiths and Tesco. Deliver/formulate procedures, best practice to facilitate the new program offering business direction. Range Compliance system and processes matched if not exceeded the industry standards. KPI measures were near perfect, seamless implementation plan. Acquisition of two wholesaler’s territories. Role was to restructure team to cover 1600 customers for the General Manager Sales. Established a plan of action, develop a new structure, evaluating the current skill levels, recruitment, training plans, synchronising activities ensuring adherence to company best practice. Successful merge involving 3 different Magazine contract areas. Dawson News awarded Major Contracts in Chester with 1800 retail customers, responsible for integration of the Copy allocation process for the General Manager Sales. Recruitment, training, coaching and support to ensure that the copy allocation process functioned to industry standards.

Leadership of 7 teams across the Northern region, responsible for 35 staff, their training and development and performance. Greatly improved performance across all industry measures and KPI’s. Reduced wastage whilst working within budgetary guidelines reshaped the company’s perception of the region. Sales and Marketing representative for ANMW with Key Industry Negotiations and Development Group (JIG).Part of the Tri partite meeting which brought members across the Supply Chain to establish Best Practice across the industry. Merger of two sales teams for the General Manager Sales Restructured the Magazine sales team, evaluation of skills and suitability for the new positions. Successful merge of the new team which delivered an excellent improvement in performance this was done through offering guidance, support tuition and introducing new procedures. The salary savings for the Magazine teams was £75K Per annum. Reduction of the waste figures for the Logistic Centers and General Manager sales. Adopting best practice across the Dawson News Magazine teams. Demonstrated current performance, set goals and targets, measured and feedback on any performance areas. Firm sale waste prior to me covering all the teams nationally was over £40k. Latest recorded figures was just over £23K for 2008

Managed and restructured the Magazine Office at what was then the newly formed and largest Logistic centre for the Company. Delivered a highly functional /competent team from scratch, whilst learning and training all on a new computer system, becoming recognised as an operational expert on the system. Achieving higher levels of sales and growth year on year through targeted sales and marketing activities.

Handled several key publisher accounts and managed a team of 5 people through training, mentoring, and innovation around system practices. Introducing best practice and processes that were adopted across the company. Also used as key contact for project work regarding sales& marketing.

Handled a portfolio of publisher/distributor accounts, which involved buying, copy allocation through in house computer system, Business Development, Promotions and affidavit control.

Nebsm, Business Management

NEBSM SUPERVISORY MANAGEMENT COURSE

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