Account management, sales strategy development, promotional development and execution, sales analytics, process automation, website development, database management, system admin.. you name it, we're doing it!

20 years experience working in many different roles within IT in government, chemicals, manufacturing, health insurance, hr/payroll, datacenter management, and automotive.Helping IT teams build, develop, and thrive in challenging, fast-paced business environments.

Sync4 - Projection ServicesSync3 – All Vehicle ComponentsServed as the bridge between the business and development teams, ensuring the successful delivery of high-quality products that meet customer needs and drive business growth.• Responsible for Apple CarPlay and Google Android Auto product backlogs.• Worked with multiple Ford engineering teams to ensure product quality and new feature availability.• Identified critical issues and assigned to development.• Provided leadership to work towards goals/objectives identified with the Ford management team.• Triaged thousands of issues and organized multiple backlog into Epics.• Implemented correct Agile processes to maximize development team efficiency.• Managed development and test teams in India, China, Mexico, Canada, and multiple US locations.• Hosted daily/weekly status calls, guide troubleshooting for technical issues, facilitate team formation, resolve disputes, present complex solutions and statuses.• Mentored scrum masters and product owners on agile best practices.• Provided leadership and guidance to project team members, fostering collaboration, accountability, and a positive work environment. • Delegated tasks and monitor progress to achieve project goals.• Monitored team resource utilization and made adjustments as needed.

• Oversee complex client implementations, coordinate all datacenter activities, and lead infrastructure projects. Manage customer expectations, ensuring teams are meeting SLAs, and continuously report to management for projects ranging in length from six months to three years. • Sole point-of-contact for all new implementations, upgrades and migrations for hosted applications. Manage after action issue reviews, ensuring timely resolution and thorough root cause analysis. Identify, document and automate routine tasks. • Design, manage and implement Oracle upgrade projects and supervise OS upgrades. Develop MS Access databases and Excel spreadsheets to track project progress. Troubleshoot various network and application issues. Provide management and client support for Linux and Windows 2008 servers.• Host weekly development team lead meetings to track and improve defect management in ADP Agile framework. Create new solutions presentations and status updates for management. Continuously support client needs and resolve issues via proactive interfacing with clients and interdepartmental teams. Train new personnel.• Utilize wide-ranging systems including Oracle, Solaris, zLinux, Windows, 2003/2008, FTP Management, Java, and more, in addition to a variety of tools including custom ADP tools, HPOO, Siebel CRM, CA Service Desk, HTTPWatch, Splunk, Introscope, Putty and more.

• Managed all components of service delivery cycle for BCBSMA Eligibility system projects from requirements and project scope, to QA, promotion and production. Oversaw continuous on-call production support. Maintained requirements documentation, test plans, issue logs and more.• Lead point of contact for enrollment system and technical team nationwide. Facilitated client workgroup meetings to gather business requirements and translated to technical requirements. Organized team meetings to ensure project success. Trained new personnel to fully understand and adhere to EDS guidelines.• Successfully managed projects through each lifecycle phase while proactively overseeing timelines and staff resources. Created data flow, process and system diagrams.Featured Accomplishment:• Introduced innovative and effective process improvements to management.

• Managed all aspects of daily IT operations for manufacturing plant and front office.Featured Accomplishments:• Prepared and delivered user-friendly documentation for internal company processes and procedures.• Established inventory control system for hardware management.

• Developed Technical Architecture Use Matrix utilizing ASP and Access. Created project plan to update organization-wide global address directory. Enhanced quality control scorecard site using Visual Basic, XML and Access.

• Created Access database to audit PeopleSoft implementation data. Performed audits and cash counts on county departments. Designed reporting database for Certified Fraud Examiners Association.

• Setup and maintained 911 call centers. Distributed new software and repaired mobile data computers in police vehicles. Contributed to new software system implementations.